PAMELA WALKER
Dispatcher, Rapid Transit
Brooklyn,NY
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Advanced computer knowledge including Microsoft office suites and peoplesoft applications. Proven ability to efficiently manage multiple projects simultaneously. Detail-oriented, reliable, forward-thinking and loyal team player, whom is always striving to keep the team running smoothly.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Dispatcher, Rapid Transit
NEW YORK CITY TRANSIT AUTHORITY
11.2021 - Current
- Supervise department of subway operating employees in the field.
- Assuring that operating staff are fit for duty and fully prepared with the knowledge and tools to perform their duties safely and efficiently.
- Coordinate schedules for optimal coverage of daily workload and implementing changes in personnel, equipment and schedules as needed.
- Facilitate communications between management and field personnel to answer questions or resolve concerns.
- Direct operations during disruptions in service, providing for diversion of trains to maintain general train movement and flow of information to crews and customers.
Train Operator
NEW YORK CITY TRANSIT AUTHORITY
10.2013 - 11.2021
- Operate revenue and non-revenue equipment throughout the IRT.
- Inspecting and preparing trains for passenger service as well as for yard movement.
- Assuring safe and timely operation of passenger trains in accordance with authority rules and regulations.
- Transporting trains between maintenance/inspection barns, yards, through washes and terminals.
- Reviewed, analyzed and investigated operational problems, correcting when appropriate and calling to attention of supervisor or manager when necessary.
Human Resource Manager
BBG-BBGM
06.2011 - 10.2013
- On-boarding New Hires.
- Processing Employee Terminations and subsequent NYSUI claims.
- Management of all employee benefits, including administration of all plans and open enrollments.
- Researching, initiating and managing employee fringe benefits perks.
- Processing FMLA claims.
- Assuring EEO and OSHA compliance.
- Processing Semi-Monthly Payroll and reconciling Payroll Accounts.
- Processing Payroll and Expense Transfers for employees working abroad.
- Processing Journal Entries to facilitate month-end close.
Crew Leader
UNITED STATES CENSUS BUREAU
01.2010 - 08.2010
- Supervise a staff of 20+ employees.
- Coordinate and conduct training sessions.
- Perform quality assurance checks on employee’s production.
Staff Accountant
VOLUNTEERS OF AMERICA
07.2009 - 11.2009
- Reconciling Bank Balances.
- Reconciling G/L Accounts.
- Journal Entries and account reconciliations to facilitate month-end close.
Senior Accountant
METRO NEW YORK
01.2009 - 06.2009
- Processing Accounts Payables.
- Reconciling Bank Balances.
- Processing ACH and Wire Transfers.
- Processing Payroll for five (5) companies, including union employees and commissions.
- G/L Management.
- Processing Journal Entries and account reconciliations to facilitate month-end close.
Senior Staff Accountant
SWANKE HAYDEN CONNELL LTD
01.2008 - 12.2008
- Processing month-end closings for four offices.
- Reconciling Bank Balances.
- Processing and maintaining Journal Entries and Cash Receipts.
- Reconcile Trial Balances for four offices.
- Processing expenditures for international offices.
- Preparation and maintenance of general ledgers and other financial reports.
- Drafting and editing correspondences and proposals.
- Processing bi-weekly payroll.
- Account Analysis and Account Schedules (including fixed assets schedule).
Staff Accountant/ Human Resource Rep
CETRA/RUDDY, INC
01.2005 - 01.2008
- Introduced new practices in coordination and organization, which drastically improved time management for the Director of Finance.
- Bank Reconciliations.
- Collaborating with project managers to manage project billing adhere to contracted guidelines.
- Preparing and issuing monthly invoices and processing payments upon receipt.
- Accounts payable functions including processing and paying invoices via checks and wire transfers.
- Preparation and maintenance of general ledgers and other financial reports.
- Successfully reduced severely delinquent receivables by over 40% within a six months period.
- Processing semi-monthly payroll.
- Process new hires, bringing new employees up to speed with office policies and procedures.
- In charge of overseeing employee benefits enrollments including medical, dental, life, disability, vision, accident and 401(k).
- Liaison between employees and all benefits administrators.
- Perform administrative duties for the Director of Finance.
Accounting Assistant /Executive Assistant
CLINE BETTRIDGE BERNSTEIN LIGHTING DESIGN
01.2000 - 01.2005
- Preparing and issuing monthly invoices and processing payments upon receipt.
- Assistant in all functions of accounts payable.
- Accounts receivable collections.
- Provided administrative support to two Executives (President and Treasurer).
- Completed complex and confidential administrative duties including preparation of agendas, notices, memos, minutes and official company correspondences.
- Heavy calendar management including coordinated all meetings and conference calls and company events.
- Scheduled and made preparations for international and domestic travel.
- Developed new filing system to maintain personnel records more efficiently.
- Assisted in reconciliation of general ledger.
- Developed statistical reports to track and archive employee attendance records.
- Supervised the maintenance of office equipment including leased items such as copiers and plotters.
Education
Master of Business Administration - Operations Management
Regis University
05.2008 - 11.2008
Bachelor of Science - Business Management and Finance
Brooklyn College
02.2004 - 01.2006
Skills
Interpersonal Communication
Problem-Solving
Cultural Awareness
Critical Thinking
Excellent Communication
Attention to Detail
Dependable and Responsible
Employee training
Dispatching procedures
Schedule Management
Customer Relations
Service coordination
Updating logs
Affiliations
Brooklyn College Alumni Association
Timeline
Dispatcher, Rapid Transit
NEW YORK CITY TRANSIT AUTHORITY
11.2021 - Current
Train Operator
NEW YORK CITY TRANSIT AUTHORITY
10.2013 - 11.2021
Human Resource Manager
BBG-BBGM
06.2011 - 10.2013
Crew Leader
UNITED STATES CENSUS BUREAU
01.2010 - 08.2010
Staff Accountant
VOLUNTEERS OF AMERICA
07.2009 - 11.2009
Senior Accountant
METRO NEW YORK
01.2009 - 06.2009
Master of Business Administration - Operations Management
Regis University
05.2008 - 11.2008
Senior Staff Accountant
SWANKE HAYDEN CONNELL LTD
01.2008 - 12.2008
Staff Accountant/ Human Resource Rep
CETRA/RUDDY, INC
01.2005 - 01.2008
Bachelor of Science - Business Management and Finance
Brooklyn College
02.2004 - 01.2006
Accounting Assistant /Executive Assistant
CLINE BETTRIDGE BERNSTEIN LIGHTING DESIGN
01.2000 - 01.2005