Prioritizing calls
Quaneisha McCaskill
Dispatcher
Gastonia ,NC
Summary
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. I'm dependable and accustomed to multitasking across field teams to improve mobile coordination activities. Remains calm under pressure to deliver clear instructions for timely action. Minimizes conflicts and confusion by maintaining excellent rapport with people of diverse personality types.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Transit Dispatcher
City Of Rock Hill
Rock Hill , NC
04.2019 - Current
- Directed investigations to verify and resolve customer or shipper complaints.
- Maintained updated and detailed records of calls in physical and electronic database.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Directed dispatching, routing and tracking of 13 fleet vehicles.
- Evaluated and adjusted over 5 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Trained over 40 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
- Ordered supplies and allocated resources to personnel based on need.
- Coordinated repairs to vehicles to maintain fleet operations.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Review and process ADA applications for a federal program. (My Ride Paratransit)
- Answered calls to assist the public with bus routes or any questions they may have.
Education
Associate of Business Administration -
American Public University System
Charles Town, WV 10.2021 - Current
Skills
Customer Relations
Employee training
Schedule Management
Interpersonal Communication
Written Communication
Excellent Communication
Service coordination
Updating logs
Software
Microsoft Word
Excel
Novus
Tripspark
Timeline
Associate of Business Administration -
American Public University System
10.2021 - Current
Transit Dispatcher
City Of Rock Hill
04.2019 - Current
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