Jessica Guzman
Greeley,CO
Summary
Dynamic Transit Dispatcher with proven expertise at the City of Greeley, adept at managing high-stress situations and ensuring timely assistance. Skilled in dispatch coordination and problem-solving, I excel in team collaboration and effective communication, consistently enhancing operational efficiency and driver support in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Transit Dispatcher
City of Greeley
Greeley, CO
11.2017 - 03.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Education
High School Diploma - High School
West Valley High School
Hemet, CA05.2002
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Time management
- Prioritizing calls
- Problem-solving
- Customer relations
- Dispatch coordination
- Schedule management
- Route planning
- Attention to detail
- Stress tolerance
- Updating logs
- Database maintenance
- Incident reporting
- Traffic monitoring
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Map reading
- Emergency protocols
- Critical thinker
- Driver communication
- Radio communication
- Training new hires
- Software proficiency
- Route planning and adjustment
- Verbal communication
Languages
Spanish
Native or Bilingual
Timeline
Transit Dispatcher
City of Greeley
11.2017 - 03.2025
High School Diploma - High School
West Valley High School