Linda A. Block

Dispatcher

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate on-time routes.
• Directed dispatching, routing, and tracking of active buses during their routes.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Counted all cash and prepared deposits for Fare Box revenue twice per week. This included Transit, Streetcar, School routes and Metra Parking revenues.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
• Maintained high levels of confidentiality and discretion with sensitive information.
• Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
• Monitored vehicle locations to coordinate timely arrivals.
• Followed all relevant traffic laws and safety regulations.
• Assisted in resolving customer complaints and grievances.
• Completed End-of-Shift reports.
• Prepared next day route sheet by updating and assigning drivers and buses.

• Familiar with and drove all Kenosha Transit routes.
• Trained new drivers on routes.
• Assisted passengers with special needs, ensuring accessibility and convenience during their transit.
• Adhered to traffic laws while navigating various road conditions, contributing to an excellent safety record for the company.
• Maintained a clean and comfortable bus environment for improved rider experience.
• Drove bus to safely transport passengers over scheduled routes and authorized stops.
• Ensured safety of all passengers by adhering to strict driving regulations and guidelines.
• Reported any incidents or accidents promptly according to company protocols, assisting in investigations as needed.
• Enhanced passenger satisfaction by providing timely and efficient transportation services.
• Provided passenger assistance, collected fares and offered schedule and route information.
• Operated various lengths of buses (30, 35 & 40 footers) displaying adaptability and versatility in skill sets among different vehicles.
• Completed daily pre-trip inspections to ensure the safe operation of the bus, identifying potential issues before they became critical problems.
• Collected accurate fares from passengers, handling transactions professionally while maintaining accountability for funds collected throughout each shift.
• Assisted passengers to foster safe loading and unloading from buses during normal transport and emergency situations.
• Operated with safety and skill to avoid accidents and delays.
• Provided information about routes, destinations and timelines to inform passengers.
• Followed company policies and procedures and maintained compliance with standards.
• Accepted and processed fares.
• Followed predetermined routes to consistently meet targets and maintain schedules.
• Assisted passengers with inquiries and requests during trips.
• Fostered safe bus environment by enforcing rules of conduct for passengers.