Cassandra Mercer
City of Joplin
Joplin,MO
1
Certification
17
years of professional experience
Experienced transit dispatcher with a strong background in schedule management, data entry, and customer service. Known for calm problem-solving, accurate logging, and keeping drivers, riders, and operations on track.
Work History
Transit Dispatcher
10 Years 2 Months- Coordinated daily dispatch schedules to align drivers, routes, and service priorities.
- Monitored radio, phone, and computer systems to relay accurate instructions and updates.
- Prioritized urgent calls and rerouted resources to maintain service continuity.
- Recorded dispatch activity, incident details, and communication logs with precision.
- Resolved scheduling conflicts by balancing workload, availability, and operational demand.
- Trained new dispatch staff on procedures, communication standards, and system use.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of Riders.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained filing systems, updated records, and ensured accurate document retrieval.
- Entered data into spreadsheets and databases while verifying information for completeness.
- Proficient in Trip Spark, Driver Mate, Friendly Fixed Route, Whip Around, GeoTabs.
- Cash Handling.
- Opening and Closing Deposit.
Unit Secretary
2 Years- Coordinated unit communications between nurses, physicians, and ancillary departments to support patient care flow.
- Maintained accurate patient charts, records, and electronic documentation for timely clinical access.
- Transcribed provider orders with attention to detail, supporting safe and efficient treatment delivery.
- Answered phones, routed messages, and responded to requests with professionalism and urgency.
- Prepared admission, transfer, and discharge paperwork while ensuring documentation accuracy.
- Monitored supply levels and restocked unit materials to maintain readiness for daily needs.
- Assisted new unit staff with workflow procedures, communication protocols, and record-management processes.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurses and other healthcare personnel.
Truck Team Lead
2 Years- Supervised sales floor operations, maintaining brand standards and service consistency.
- Oversaw receiving and put-away processes, ensuring accurate product counts and documentation.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Monitored fitting room, cash wrap, and stockroom workflows for smooth daily execution.
- Trained associates on register procedures, product knowledge, and customer engagement.
- Resolved customer concerns promptly, supporting service recovery and repeat business.
- Assisted with scheduling, task delegation, and break coverage to maintain staffing balance.
- Communicated priorities to team members, ensuring efficient execution across store operations.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Trainer
1 Year 9 Months- Trained new hires on SOPs, safety requirements, and sanitation standards for poultry processing operations.
- Reinforced GMP to support compliance and product quality expectations.
- Demonstrated proper equipment setup, use, and cleaning for efficient daily production.
- Guided employees through onboarding tasks and work instructions to improve confidence and consistency.
- Monitored training progress and corrected errors to strengthen accuracy on production lines.
- Communicated policy changes and process updates to keep teams aligned with operational requirements.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Delivered safety training sessions covering hazard recognition, PPE, and emergency procedures.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
High School Diploma
Skills
Dispatching procedures
Schedule management
Data entry
Log updates
HIPAA compliance
Microsoft Excel
Microsoft Word
Customer service
Log management
Active listening
Decision-making
Attention to detail
Transit operations
Fleet management
Safety regulations
Accomplishments
Was trained on the new dispatching software and got to train the rest of the dispatchers.
Certification
- Licensed Class E
Timeline
Transit Dispatcher
City of Joplin
08.2016 - CurrentRead More
Unit Secretary
Freeman West
08.2014 - 08.2016Read More
Truck Team Lead
Old Navy
08.2012 - 08.2014Read More
Trainer
George's Chicken
09.2009 - 06.2011Read More
Monett High School
High School Diploma
Read More