Aidan Boyer
Ames
Summary
Transit Dispatcher with extensive experience in communication and multitasking. Proficient in analyzing ridership data and training drivers to enhance operational efficiency. Demonstrated ability to oversee daily operations while addressing customer needs effectively. Strong focus on detail and training new hires, leading to improved transit services and rider satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Transit Dispatcher
CyRide
Ames
09.2022 - Current
- Oversee daily transit operations, ensuring the system continues to run on time and safely.
- Ensure that buses and vehicles are presentable, and troubleshoot issues that arise.
- Address customers' questions and concerns, and schedule rides as needed.
- Analyze ridership statistics to determine the placement of extra service vehicles.
- Train drivers on specialty buses and routes, in accordance with all safety policies.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Prepared daily work and run schedules.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Food Service Worker
Hyvee
Mt. Pleasant
03.2020 - 05.2022
- Prepared and served meals in accordance with health and safety standards.
- Maintained cleanliness and organization of food service areas and equipment.
- Filled in for managers as needed, and completed monthly inventories and orders.
- Managed and served several catering events.
Education
Bachelor of Science - Agriculture Systems And Technology
Iowa State University
Ames, IA05-2026
Skills
- Data analysis
- Equipment maintenance
- Project management
- Scheduling and planning
- Effective communication
- Customer relations
- Training new hires
- Route planning
- Customer relationship management
- Conflict resolution
- Record keeping
- Attention to detail
- Problem-solving
- Dispatching procedures
- Radio communication
- Emergency protocols
- Multitasking and organization
- Training & Development
Certification
CLD Class B Passenger and Airbrake endorsements
Timeline
Transit Dispatcher
CyRide
09.2022 - Current
Food Service Worker
Hyvee
03.2020 - 05.2022
Bachelor of Science - Agriculture Systems And Technology
Iowa State University