Pancho Che Shuggie Enriquez

• Supporting individuals with mental disorders in achieving greater independence and integration into their communities. Assisting clients in developing independent living skills such as budgeting, cooking and personal care. Maintaining accurate and up-to-date client records and documentation. Providing crisis intervention and emergency assistance as needed. Dispensing medication to clients.

• Assisted customers with product selection and fitting to enhance overall shopping experience.
• Managed inventory levels, ensuring timely restocking of merchandise on sales floor.
• Utilized POS systems for processing transactions and maintaining accurate sales records.
• Trained new associates on customer service protocols and store policies for consistency.
• Resolved customer inquiries and complaints efficiently, fostering positive relationships and repeat business.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Managing high volumes of incoming calls promptly and professionally

Recording accurate, detailed messages and relaying them to clients via email,text or software systems

Identifying urgent calls and following protocols to dispatch immediate assistance or contact on call staff

Booking, rescheduling, or canceling appointments

Proficiency in typing for rapid message taking

Assisted with office duties such as filling, billing, or customer complaints