Pandora Ring
Cobleskill,NY
Summary
Ambitious student pursuing a bachelors in Animal Science eager to contribute developed knowledge in the Veterinary Assistant role. Skilled in animal handling, cleaning protocols, and lab procedures in high octane settings. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings. Offers well-developed skills in organization, time management and relationship-building. Calm in crises with skills to reassure owners and provide urgent care if needed. Protects animals under care with proper restraints, clean environments and sterilized instruments. College student currently pursuing flexible part-time employment with weekend and evening shift options.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Price Chopper
Cobleskill, NY
08.2023 - Current
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Answered phone calls and responded to questions and concerns.
- Guided employees in handling difficult or complex problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Customer Service Teammate
Price Chopper
Watertown, NY
11.2021 - 08.2023
- Offer exceptional customer service to our guests, Scan groceries in a timely and effective manner, Restock food as needed, Restock and organize the front end
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Verified customer age requirement for alcohol or tobacco purchases.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Veterinary Assistant
South Jefferson Veterinary Hospital Boarding Kennel
Adams, NY
04.2023 - 05.2023
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Cleaned and sterilized exam rooms between appointments.
- Interpreted lab results for heartworm testing, parasites, and skin scrapings.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Delivered attentive, courteous service to promote overall patron satisfaction.
- Ensured that cages were kept clean at all times.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Worked with cross-functional teams to achieve goals.
- Collaborated with others to discuss new opportunities.
- Completed day-to-day duties accurately and efficiently.
Volunteer
Pretech Academy/Stockings for Seniors
Watertown, NY
11.2020 - 12.2020
- Stuffed stockings with donations to be delivered to seniors in the community, Organize food and items to be put in the stockings
Education
High School Diploma -
Watertown High School
Watertown, NY06.2023
Trade School - Veterinary Practices
Bohlen Technical Center
Watertown, NY06.2023
Some College (No Degree) - Animal Science
Suny Cobleskill
Cobleskill, NYSkills
- Excellent communication skills
- Great listener
- Passionate
- Composed
- Easy-Going
- Knowledgeable
- Perseverance and Passionate to Learn
- Delegating Work
- Decision-Making
- Team Development
- Time Management
- Problem-Solving
- Work Prioritization
- Continuous Improvement
Certification
- BLS CPR Certified
- Everfi Life Skills Module (A virtual course that teaches things such as communication skills, problem solving, and how to diffuse an angry person.)
Additional Information
I would love to be a Vet Assistant at Cornerstone Veterinary Hospital at Clifton Park I feel I would be a great part of your team because I am passionate about pursuing a career in animals and have knowledge of how the role works.
References
References available upon request.
Timeline
Customer Service Supervisor
Price Chopper
08.2023 - Current
Veterinary Assistant
South Jefferson Veterinary Hospital Boarding Kennel
04.2023 - 05.2023
Customer Service Teammate
Price Chopper
11.2021 - 08.2023
Volunteer
Pretech Academy/Stockings for Seniors
11.2020 - 12.2020
High School Diploma -
Watertown High School
Trade School - Veterinary Practices
Bohlen Technical Center
Some College (No Degree) - Animal Science
Suny Cobleskill
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