Ana G. Miranda
Miami,FL
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
Whole Foods Market Inc
Coral Gables, FL
08.2023 - Current
- Supervised daily operations on the sales floor, ensuring a high level of customer service, staff productivity,
and adherence to company policies. - Managed cash handling duties, including counting and balancing tills and the store safe,
ensuring accurate cash flow and transaction integrity. - Led conflict resolution between customers and team members, effectively de-escalating
situations and ensuring positive outcomes.
Documented and investigated team member conflicts, taking appropriate corrective actions
when necessary to maintain a professional environment. - Relieved team members during peak hours, ensuring optimal coverage and minimal disruption to customer
service in a fast-paced environment. - Mentored and trained both new and existing team members, fostering their growth and improving team
performance through regular coaching and feedback. - Monitored the performance of team members, providing ongoing support and addressing
any underperformance issues to maintain a productive work environment. - Conducted investigations into discrepancies in cash handling (shortages in till or safe),
identifying root causes and implementing corrective measures. - Ensured proper security procedures were followed, including locking and securing tills at the end of shifts to
prevent loss or theft.
E-commerce Team Trainer
Whole Foods Market Inc
Coral Gables, FL
05.2023 - 08.2023
- Collaborated with E-Commerce leadership to train new team members and shoppers in efficiently processing
online grocery orders from Amazon Prime, ensuring a smooth onboarding process. - Retrained existing team members, clearly explaining shopper expectations to meet performance goals and
enhance service quality. - Developed comprehensive training guidelines for new shoppers, enabling them to meet expectations
promptly and effectively. - Ensured the workspace was consistently stocked with necessary supplies, supporting seamless operations
and training activities. - Actively shopped online orders during non-training periods, contributing to team productivity and order
fulfillment. - Provided exceptional customer service by assisting customers in locating items in-store and facilitating online
pickup orders with care and efficiency. - Communicated promptly with customers, delivering premier service to assist them in finding their location
and ensuring a positive shopping experience. - Reviewed company policies with team members, collected new hire signatures, and maintained organized
and up-to-date training records.
Customer Service Team Trainer
Whole Foods Market Inc
Coral Gables, FL
11.2020 - 05.2023
- Collaborated with Front End management and supervisors to effectively train new team members, ensuring a
smooth onboarding process. - Attended monthly team trainer meetings, consistently updating and enhancing team training programs to
align with company goals and standards. - Educated team members on new products, emphasizing differentiation, sales tactics, and optimal department
placement to boost sales performance. - Delivered comprehensive register training and provided actionable advice to new hires, enhancing their
operational efficiency and confidence. - Instructed team members on premier customer service standards, contributing to improved customer
satisfaction and loyalty. - Reviewed company policies with new hires, ensuring understanding and compliance, while collecting
necessary signatures for documentation. - Maintained organized and up-to-date training records, ensuring accuracy and accessibility for future
reference. - Utilized clear and concise communication to facilitate effective knowledge transfer and foster a collaborative
team environment.
Customer Service Cashier
Whole Foods Market Inc
Coral Gables, FL
09.2019 - 11.2020
- Efficiently handled monetary transactions, ensuring accuracy and speed in completing customer grocery
purchases from September 2019 to November 2020. - Maintained an organized and balanced cash register throughout each shift, contributing to smooth and
efficient store operations. - Stocked and merchandised products on shelves, enhancing store presentation and ensuring product
availability for customers. - Provided excellent customer service by bagging groceries and assisting customers with loading purchases into
their vehicles. - Implemented effective cash management techniques, reducing discrepancies and improving transaction
efficiency. - Collaborated with team members to ensure a clean and welcoming store environment, contributing to a
positive shopping experience. - Consistently adhered to company policies and procedures, maintaining a professional and reliable work ethic.
- Actively participated in team meetings and training sessions, staying informed about store promotions and
updates.
Cashier
Publix
Dadeland
08.2016 - 09.2019
- Efficiently managed diverse financial transactions, including cash, credit/debit cards, checks, food stamps,
WIC, and coupon vouchers, ensuring accuracy and enhancing customer satisfaction. - Maintained an organized and balanced cash register throughout each shift, showcasing strong attention to
detail and reliability. - Enhanced store presentation by stocking and merchandising products on shelves, contributing to a visually
appealing shopping environment. - Delivered exceptional customer service by bagging groceries and assisting customers with loading purchases
into vehicles, fostering a positive shopping experience. - Collaborated with team members to ensure smooth daily operations and consistent service across shifts.
- Utilized effective communication skills to interact with customers, promptly and professionally resolving
inquiries or issues. - Adhered to company policies and procedures, ensuring compliance and maintaining a high standard of
service. - Consistently proofread and verified transaction records, ensuring error-free financial documentation.
Education
Tourism And Hospitality
Miami Dade College
Miami, FL01-2022
High School Diploma -
Miami Sunset Senior High School
06-2018
Skills
- Bilingual English and Spanish speaker
- Basic math skills
- Excellent communication skills
- Premiere customer service skills
- Drawer Balancing
- Problem Solver
- Team building management skills
- Leadership
- Management
- Employee training
- Logistics
Timeline
Customer Service Supervisor
Whole Foods Market Inc
08.2023 - Current
E-commerce Team Trainer
Whole Foods Market Inc
05.2023 - 08.2023
Customer Service Team Trainer
Whole Foods Market Inc
11.2020 - 05.2023
Customer Service Cashier
Whole Foods Market Inc
09.2019 - 11.2020
Cashier
Publix
08.2016 - 09.2019
Tourism And Hospitality
Miami Dade College
High School Diploma -
Miami Sunset Senior High School