Pang Vang
Cottage Grove,MN
Summary
Seeking a challenging entry-level position in the IT industry to utilize skills and knowledge in Cybersecurity. Eager to learn and grow in a dynamic and challenging work environment and contribute to the success of the organization while expanding knowledge and expertise in cybersecurity.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Help Desk Technician
Corporate Technologies, LLC
Eden Prairie , MN
03.2023 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Assisted end users with Windows and Mac Desktop and Server operating systems, Active Directory User Management, Microsoft Exchange and Office 365 User Management, Basic Microsoft Exchange and Office 365 administration and troubleshooting, Client Side WiFi Connectivity, Client VPN Connectivity, Printers and Print Servers, Multi-Factor Authentication, and Mobile Devices.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Medical Appointment Scheduler
Interim Staffing
Bloomington, MN
12.2020 - 06.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Managed complex calendars for more than 10 medical practitioners, verifying accuracy of all appointments.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
Monitoring Specialist
Vivint Smart Home
Eagan, MN
10.2019 - 11.2020
- Monitor and dispatch emergency signals to police, fire, and medical agencies.
- Established knowledge of alarms and how to access, handle, and disconnect signals.
- Managed over 500 calls to assist customers and technicians.
- Receives and process inbound calls from agencies requesting information regarding emergency dispatches.
Education
Certificate - Cybersecurity
Summit Academy Opportunities Industrialization Center
Minneapolis, MN02.2023
Certificate - Google IT: Automation With Python
Coursera
Online07.2022
Skills
- Critical Thinking Skills
- Interpersonal Communication
- Problem-solving
- Soft skills
- Monitoring
- Command prompt
- Linux
- Python3
- VPN Configurations
- Windows, Mac, and iOS operating system
- Virtualization and Servers
- Remote System Analysis
- Software and Hardware Issues
- Support Ticket System Management
- Microsoft Active Directory
Certification
- First Aid/CPR Certified
Timeline
Help Desk Technician
Corporate Technologies, LLC
03.2023 - Current
Medical Appointment Scheduler
Interim Staffing
12.2020 - 06.2021
Monitoring Specialist
Vivint Smart Home
10.2019 - 11.2020
Certificate - Cybersecurity
Summit Academy Opportunities Industrialization Center
Certificate - Google IT: Automation With Python
Coursera
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