Pang Yang
Woodbury,MN
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail, and vigilant in achieving safety and environmental impact reduction objectives.
Overview
19
19
years of professional experience
Work History
Sales Billing Administrator
Saxon Fleet Services
Oakdale, MN
06.2025 - 09.2025
- Partnered with the sales team to deliver exceptional client service, ensuring a seamless and positive customer experience.
- Managed and maintained inbound and outbound client databases, improving data accuracy and streamlining customer interactions.
- Responded promptly to customer inquiries, providing accurate information and resolving issues to enhance client satisfaction.
- Generate and analyzed sales performance reports, identifying trends and opportunities to drive revenue growth and process improvements.
- Continuously sought opportunities for process improvements, staying informed on industry best practices and incorporating them into daily operations.
Administrative Assistant
Emerson Hospital
Concord, MA
02.2024 - 02.2025
- Managed the Director's calendar, scheduled appointments, and coordinated monthly staff meetings to support efficient operations and cross-departmental communication.
- Prepared and distributed weekly KPI and performance reports, providing leadership with actionable insights to support strategic decision-making.
- Utilized Meditech to manage patient information, streamline workflows, and enhance overall operational efficiency.
- Supervised and supported a team of 12 Patient Service Representatives, promoting accountability, teamwork, and high standards of patient care.
- Led recruitment efforts, including candidate screening, onboarding, and training, ensuring smooth integration of new hires into the organization.
- Oversaw daily operations of the Medical Imaging Room, troubleshooting issues within PAC Cube to ensure timely and accurate delivery of patient imaging records.
- Supported the development, implementation, and maintenance of electronic medical imaging systems, providing staff education and servicing as a liaison between clinical, technical, and administrative teams.
- Demonstrated strong organizational skills, initiative, and a proactive approach to improving administrative and patient service processes.
Operations Manager Wealth Management
USBANK
Boston, MA
02.2020 - 04.2022
- Directed daily operations across multiple sites, leading and developing a team of 20 employees to ensure strict adherence to banking policies, procedures, and regulatory standards.
- Oversaw onboarding, training, and performance management initiatives to enhance productivity, accuracy, and operational consistency.
- Managed workflow distribution and critical task scheduling to ensure timely processing, reporting accuracy, and service-level compliance.
- Fostered a collaborative and performance-driven culture, strengthening relationships with internal stakeholders, clients, and account managers.
- Partnered with cross-functional departments to prioritize operational objectives, ensuring high-quality processing and efficient service delivery.
- Identified and implemented process improvement initiatives to streamline system operations, reduce inefficiencies, and mitigate operational risk.
- Served as Subject Matter Expert (SME) for system conversions, leading testing phases and post-conversion validation to ensure seamless transitions and minimal service disruption.
- Developed and distributed weekly KPI and performance reports, providing leadership with actionable insights to support data-driven decision-making.
- Maintained strong communication channels with internal and external customers, resolving inquiries and operational issues promptly and professionally.
Sr. Bond Operations Processor
USBANK
Saint Paul
08.2016 - 02.2020
- Partnered with Relationship Managers to deliver accurate and timely client notifications in full compliance with SEC regulations, reinforcing regulatory integrity and risk mitigation standards.
- Reviewed and processed corporate trust bonds with a high degree of accuracy, ensuring strict adherence to internal controls and established procedural guidelines.
- Authenticated and validated security certificates to safeguard transaction accuracy and uphold the integrity of financial records.
- Oversaw the secure handling, tracking, and distribution of physical certificates to internal departments and external transfer agents, maintaining chain-of-custody controls and minimizing operational risk.
- Managed multiple time-sensitive transactions and projects simultaneously, consistently meeting critical deadlines in a high-volume, deadline-driven environment.
- Executed securities transfer processing through STA systems, demonstrating strong technical proficiency and attention to regulatory requirements.
- Supported management in onboarding and training new team members, contributing to improved team performance and operational continuity.
- Performed routine quality control audits on bond transfers to ensure compliance with regulatory standards, internal policies, and accuracy benchmarks.
Transfer Specialist
USBANK
09.2014 - 08.2016
- Played a pivotal role in the preparation and review of client instructions for securities transfers, ensuring strict accuracy, regulatory compliance, and adherence to established operational protocols.
- Performed comprehensive verification of securities certificates, validating authenticity and accuracy to safeguard the integrity of financial transactions.
- Coordinated the secure, timely, and efficient distribution of certificates to internal departments and external transfer agents, maintaining confidentiality and operational precision.
- Proactively identified, analyzed, and resolved discrepancies and transfer-related issues, minimizing processing delays and ensuring seamless workflow continuity.
- Consistently exceeded established processing targets and productivity benchmarks, demonstrating exceptional efficiency, attention to detail, and commitment to high performance.
Customer Service/Copy Specialist Lead
USBANK
08.2006 - 08.2014
- Directed vendor relationships to oversee maintenance and repair of multifunctional equipment, ensuring uninterrupted operations and optimal performance.
- Cultivated strong cross-functional partnerships across departments and multiple sites to enhance collaboration, communication, and operational efficiency.
- Successfully managed competing priorities, projects, and deadlines within a fast-paced environment, demonstrating exceptional organizational and time-management skills.
- Supervised, coached, and trained staff, driving professional development and maintaining high performance standards across the team.
- Proactively identified client needs and initiated timely solutions to fulfill requirements, reinforcing a strong client-focused service approach.
- Led problem resolution efforts and implemented corrective actions to consistently meet and exceed service-level agreements and deliverables.
- Managed over 200+ accounts receivable invoicing and accounts payable credits with accuracy, ensuring sound financial administration and reconciliation.
- Monitored revenue and expenses, maintained precise financial records, and supported data-driven decision-making.
- Verified documentation for authorized service providers to ensure regulatory compliance and adherence to company standards.
- Oversaw record retention processes and generated comprehensive billing reports, identifying and resolving discrepancies to ensure financial accuracy.
- Played a key role in onboarding and training new hires, fostering a knowledgeable, cohesive, and high-performing team environment.
Education
Associate Degree of Science - Human Services
Century College
MN01-2014
Skills
- Banking Operations Management
- Regulatory Compliance & Risk Mitigation
- Team Leadership & Staff Development
- Process Improvement & Workflow Optimization
- KPI Reporting & Performance Analysis
- System Conversions & Implementation
- Cross-Functional Collaboration
- Customer & Stakeholder Relations
LANGUAGES
Bilingual: Fluent Hmong and English
Timeline
Sales Billing Administrator
Saxon Fleet Services
06.2025 - 09.2025
Administrative Assistant
Emerson Hospital
02.2024 - 02.2025
Operations Manager Wealth Management
USBANK
02.2020 - 04.2022
Sr. Bond Operations Processor
USBANK
08.2016 - 02.2020
Transfer Specialist
USBANK
09.2014 - 08.2016
Customer Service/Copy Specialist Lead
USBANK
08.2006 - 08.2014
Associate Degree of Science - Human Services
Century College