Hi, I’m
Pang Zong Sandy Lee
Brooklyn Park,MN
Summary
Background includes managing adult care professionals focused on caring for adults ages 18 and up. Proficient in coordinating full-time schedules, maintaining compliance within the Minnesota Department of Human Services and Department of Transportation guidelines.
Completing daily tasks in a timely manner, communicating with colleagues to maintain professional services provided to patients, nursing and hospital staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and to learn. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
years of professional experience
Work History
Park Nicollet Methodist Hospital
Health Unit Coordinator
2021.09 - Current (3 years & 1 month)
Job overview
- Improve patient care by efficiently coordinating with nursing and hospital staff to complete necessary tests
- Maintain accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Assist nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Streamlined administrative processes by implementing new organization systems for physical and digital documents.
- Reduce wait times for patients by effectively managing patient flow within the health unit.
- Ensure patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Provide exceptional customer service by addressing patient concerns with empathy and professionalism.
- Increase efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Contribute to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Manage multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Assemble and maintained patient medical records and other documents related to patient care.
- Enter work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
Unique Adult day care center, llp
Center director
2019.03 - 2021.09 (2 years & 6 months)
Job overview
- Coordinated and implemented services according to policies and procedures
- Developed and patient's care, with family, physicians, and case coordinators
- Monitored compliance with the Federal, State standards and the Minnesota Department of Human Services
- Created and updated policies and procedures accordingly to the Minnesota Department of Health, CDC and Department of Human Services
- Managed transportation and vehicle maintenance
- Developed strong community relationships to support center programs and initiatives.
- Promoted positive company image and established reputation as provider of choice for Adult Day programs in greater community.
- Led team of drivers and staff in creating innovative curriculum that aligned with state standards
- Increased staff productivity with annual training sessions, clear expectations, and constructive feedback to provide required services
- Evaluated staff performance regularly through observations, providing actionable feedback that led to professional growth.
- Organized special events such as the annual Hmong New Year, or holidays such as Thanksgiving and Christmas to showcase center achievements and educating each ethnicity's culture
Unique adult day care center, llp
Secretary
2017.05 - 2019.03 (1 year & 10 months)
Job overview
- Directed calls to the President
- Communicated with healthcare providers
- Processed and ensure payments of claims made
- Assisted the president with compliance forms
- Scheduled meetings with the board and staff members
- Trained staff and employees according to policies and procedures
- Created and scheduled annual events and holidays.
COLLEGE OF SAINT BENEDICT
GALLERY ASSISTANT
2013.08 - 2017.05 (3 years & 9 months)
Job overview
- Made sure labels were labeled correctly, and printed
- Created Microsoft power point slides
- Greeted and directed guests at artist receptions
- Installed various forms of artwork
- Communicated with Gallery Manager and Gallery Assistants to finish installing exhibitions
- Created pricelists of the artists’ works
- Made sure all documents that paperwork was approved by the Gallery Manager.
Education
Concordia University, St. Paul , Saint Paul, MN
Master of Arts from Human Services: Trauma, Resilience & Self-Care
05.2025
College of Saint Benedict , Saint Joseph, MN
BACHELOR OF ARTS from Psychology
05.2017
Park Center Ib World School , Brooklyn Park, MN
High School Diploma
06.2013
Skills
- Microsoft Products and Adobe Software
- Management & leadership
- Planning
- Basic computer skills
- Interdepartmental Coordination
- Communication
- Records Management
- Professionalism and Ethics
- HIPAA Compliance Understanding
- Critical thinking abilities
- Process improvement strategies
- Workflow Coordination
Activities
- Secretary/Treasurer, Lee PhamPheeb Family Board, 2020, Current, I schedule meetings with board members to ensure that each department is meeting their goals for the year, what each department needs help with, how they can improve and what they can change. I am also on the Education committee for my family, helping with coordinating educational sessions, obtaining student information, and celebrating student achievements.
- Former President, Korean – American Cultural Club, 2016, 2017, Created meeting agendas, Listened to different perspectives from all board members, Pre-scheduled events and general meetings for board members, Reminded board members about the relationship between the United States and both North and South Korea, Planned collaborations with other clubs on campus
References
- Mandy Huynh, Patient Care Supervisor, Park Nicollet Methodist Hospital, 952-977-5506
- Shennie Pakou Lee, Assistant Center Director, 763-445-0915
Languages
English
Native or Bilingual
Hmong
Native or Bilingual
Timeline
Health Unit Coordinator
Park Nicollet Methodist Hospital
2021.09 - Current (3 years & 1 month)
Center director
Unique Adult day care center, llp
2019.03 - 2021.09 (2 years & 6 months)
Secretary
Unique adult day care center, llp
2017.05 - 2019.03 (1 year & 10 months)
GALLERY ASSISTANT
COLLEGE OF SAINT BENEDICT
2013.08 - 2017.05 (3 years & 9 months)
Concordia University, St. Paul
Master of Arts from Human Services: Trauma, Resilience & Self-Care
College of Saint Benedict
BACHELOR OF ARTS from Psychology
Park Center Ib World School
High School Diploma
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