Panos Theodorakopoulos
Miami,FL
Summary
Personable Hospitality Specialist with 8 years of success in guaranteeing customer satisfaction through personable reservation services and attendance to guests' needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers. Driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recommendations for venues and vendors. Flexible with upbeat demeanor and commitment to client satisfaction.
Overview
7
7
years of professional experience
Work History
Hospitality Manager
Calista Miami
04.2022 - Current
- Scheduled work hours for 25 employees to achieve adequate manpower coverage.
- Increased customer service ratings significantly through personable service.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Floor Manager
Estiatorio Avra
02.2021 - 03.2022
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Supervised department recoveries to maintain organized and professional displays for customers.
- Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
Server Manager
Taverna Kyclades
01.2019 - 03.2021
- Welcomed and greeted guests before presenting special menu items to clients.
- Trained servers on order management, food service quality and how to build rapport with guests.
Assistant Manager
Angelos 57th ST
09.2016 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Master of Science - Digital Applications And Innovation
University Of Ionion
Greece04.2024
Master of Science - Geotechnical Enginnering
University of Patras
Greece06.2015
Bachelor of Science - Geology Engineering
University of Patras
Greece07.2013
Skills
- Team leadership
- Property management software
- Tourism industry knowledge
- Fine dining expertise
- Wine and beverage knowledge
- Luxury service standards
- Team Member Development
Languages
English
Full Professional
Greek
Native or Bilingual
Spanish
Elementary
Timeline
Hospitality Manager
Calista Miami
04.2022 - Current
Floor Manager
Estiatorio Avra
02.2021 - 03.2022
Server Manager
Taverna Kyclades
01.2019 - 03.2021
Assistant Manager
Angelos 57th ST
09.2016 - 12.2019
Master of Science - Digital Applications And Innovation
University Of Ionion
Master of Science - Geotechnical Enginnering
University of Patras
Bachelor of Science - Geology Engineering
University of Patras
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