Pantea Yaraghi
Reseda,CA
Summary
Dynamic Practice Manager with a proven track record at Sono Bello, excelling in operations and business development. Expert in KPI tracking and performance analysis, I drive exceptional client experiences and foster team success. Bilingual in Farsi, I leverage strong communication skills to enhance patient relationships and optimize operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Practice Manager
Sono Bello
Beverly Hills, USA
02.2023 - 07.2025
- Lead full-scope practice operations, including staff recruitment, onboarding, performance management, and scheduling.
- Implement and oversee policies and procedures to ensure quality patient care, compliance, and operational excellence.
- Collaborate with senior leadership to develop and execute business plans aligned with organizational goals.
- Strengthen client relationships and support business development through exceptional service and communication.
- Oversee front desk operations, accounts receivable, billing, room inventory, and daily workflow.
- Assisted with patient concerns and resolve issues related to billing, service quality, and overall experience.
- Actively contributed to sales goals by optimizing operational efficiency.
Director of Operations / Location Director
LaserAway
Sherman Oaks & Woodland Hills, USA
01.2009 - 12.2022
- Led operations across two high-volume medical spa locations over a combined 13-year tenure with no gaps in employment.
- Directed daily operational functions, ensuring full compliance with medical, administrative, and corporate standards.
- Managed, trained, and mentored large cross-functional teams to drive peak performance and exceptional client experience.
- Enhanced sales performance through strategic planning, staff coaching, KPI monitoring, and targeted promotional strategies.
- Developed and executed in-house promotions, events, and community partnerships to expand brand presence and revenue.
- Conducted market analysis to identify growth opportunities and strengthen competitive positioning.
- Overhauled pricing models and sales processes, resulting in significant improvements to revenue and customer retention.
- Achieved consistent year-over-year growth, including doubling annual sales early in tenure.
- Educated clients on aesthetic treatments, ensuring informed consent and safety compliance.
- Reviewed and refined sales strategies, pricing models, and promotional campaigns to strengthen performance.
- Trained and supervised a high-performing sales team, enhancing productivity and service quality.
- Successfully doubled annual sales performance year after year.
Education
Bachelor of Science - Health Administration, Gerontology
California State University, Northridge (CSUN)
Northridge, CA08.2014
Associate Degree - Business Administration
Pierce College
Woodland Hills, CA06.2010
Skills
- AI Tools & Productivity Platforms
- KPI Tracking & Performance Analysis
- Operations & Staff Management
- Business Development & Sales Strategy
- Strategic Planning & Process Optimization
- Budgeting & Forecasting
- Customer Relationship Management (CRM)
- Microsoft Office Suite (Excel, Word, Outlook)
- Proficient in Teams and Zoom for virtual communication
- Staff Training & Leadership
- Contract Negotiations
- High Work Ethic & Performance Standards
- Excellent Communication & Organizational Skills
- Bilingual: Fluent in Farsi (Translation & Interpretation)
Certification
Medical Terminology Course, Des Moines University (Online), 09/01/14
References
Available upon request.
Timeline
Practice Manager
Sono Bello
02.2023 - 07.2025
Director of Operations / Location Director
LaserAway
01.2009 - 12.2022
Bachelor of Science - Health Administration, Gerontology
California State University, Northridge (CSUN)
Associate Degree - Business Administration
Pierce College