Pantharee Thepkul
Chicago,USA
Summary
Experienced Quality Assurance Engineer specializing in web and mobile application testing, with a focus on user experience and product excellence. Proficient in manual testing, defect detection, and collaborative problem-solving. Skilled in creating effective test cases and improving QA methodologies. Dedicated to fostering team success and adapting to dynamic work environments.
Overview
10
10
years of professional experience
Work History
Senior QA Tester
DoHome Public Company Limited
Bangkok, Thailand
06.2021 - 05.2022
- Conducted comprehensive manual testing on operational and logistics platforms to enhance usability.
- Designed user-centric test plans and cases, cutting QA cycle time by 15%.
- Achieved 99% success in first-time deployments through detailed testing strategies.
- Collaborated with developers and stakeholders to resolve issues effectively.
- Led UAT with cross-functional teams to validate system enhancements efficiently.
- Coordinated with departments during product release phases to ensure alignment.
- Maintained traceability between test cases and user stories for verification.
- Analyzed user stories to develop thorough test plans and acceptance criteria.
Software Test Engineer
KASIKORN Business-Technology Group
Bangkok, Thailand
10.2020 - 07.2021
- Executed test strategies for financial web applications, bolstering quality and user confidence.
- Conducted thorough API and database (SQL) testing to ensure compliance and data integrity.
- Reduced post-release defects by 30% through proactive identification of usability risks.
- Participated in peer reviews of test plans and documentation to enhance team collaboration.
- Maintained detailed records of testing activities throughout the development life cycle.
- Tracked software bugs in documentation, detailing findings and resolution methods.
- Collaborated with project teams on effective strategies and comprehensive test plans.
- Simulated production environments to facilitate enhanced testing processes.
Senior QA Tester
Buzzebees Co., Ltd.
Bangkok, Thailand
11.2018 - 09.2020
- Oversaw QA for 50+ web and mobile loyalty/CRM apps, designing customer-centric test cases.
- Reduced customer support tickets by 40% through effective defect tracking and resolution.
- Conducted regression and white-box testing to uphold high-quality standards in releases.
- Maintained traceability matrix between test cases and user stories for verification.
- Developed SQL queries to validate data integrity in backend systems.
- Executed functional, performance, security, and usability tests on applications to ensure compliance.
- Collaborated with development teams to resolve defects efficiently and promptly.
- Assisted in training junior testers on best practices within software testing life cycle.
Junior QA Tester / Project Coordinator
Dynamic IT Solution
Bangkok, Thailand
09.2012 - 05.2015
- Conducted system, integration, and UAT testing for enterprise and warehouse management solutions.
Partnered with developers and business teams to enhance project delivery effectiveness.
Developed user-friendly documentation to support testing phases and onboarding efforts.
Education
B.Eng. - Computer Engineering
Kasetsart University
Thailand01.2012
Skills
- Collaboration and communication
- Analytical problem-solving
- Documentation and organization
- Manual testing (web, mobile)
- API testing and validation
- SQL querying for verification
- Functional and regression testing
- Test planning and design
- Defect tracking and resolution
- Agile methodologies
- Version control systems
- Software development life cycle knowledge
- Quality assurance processes
- Continuous improvement strategies
- Cross-functional collaboration
- Verbal and written communication
- Active listening skills
- Product design reviews
- Team leadership and collaboration
- Root cause analysis
- Analytical thinking skills
- Adaptability and multitasking
- Task prioritization strategies
- Documentation management skills
- Requirements analysis expertise
- Test scheduling and implementation
Accomplishments
Reduced defect leakage by 30% and improved deployment success rates to 99% through robust, user-focused test strategies. Built QA processes aligned with compliance requirements, decreasing deployment defects by 25%. Led UAT sessions with 300+ end users, strengthening product reliability and user satisfaction. Proactively learning Python and automation frameworks to support future QA automation initiatives.
Soft Skills
Prioritization & Effective Time Management, Problem Solving & Root Cause Analysis, Strong Communication & Presentation Skills, Empathy & Customer-Centric Mindset, Collaboration & Team Support, Intellectual Curiosity & Adaptability, Kindness & Positive Work Ethic.
Additional Information
- Authorized to work in the US
- Fluent in Thai and English
Timeline
Senior QA Tester
DoHome Public Company Limited
06.2021 - 05.2022
Software Test Engineer
KASIKORN Business-Technology Group
10.2020 - 07.2021
Senior QA Tester
Buzzebees Co., Ltd.
11.2018 - 09.2020
Junior QA Tester / Project Coordinator
Dynamic IT Solution
09.2012 - 05.2015
B.Eng. - Computer Engineering
Kasetsart University
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