Panthip Singthong
San Antonio,TX
Summary
Results-driven hospitality professional with 6+ years of experience in restaurant operations, customer service, and team leadership. Proven ability to manage staff, improve workflow efficiency, train employees, and deliver exceptional guest experiences. Strong background in inventory control, conflict resolution, and performance management. Passionate about creating a positive work environment and exceeding customer expectations.
Overview
6
6
years of professional experience
Work History
Lead Server / Assistant Manager
Yozora
San Antonio, TX
03.2025 - 12.2025
- Supervised daily operations, ensuring exceptional service standards and customer satisfaction.
- Trained and mentored new staff, fostering a collaborative team environment.
- Coordinated with kitchen staff to streamline order delivery and enhance efficiency.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
Restaurant Waiter
Thai Buri
San Antonio, TX
06.2024 - 03.2025
- Provided exceptional customer service, ensuring a welcoming atmosphere for all guests.
- Assisted in menu recommendations, enhancing guest dining experience and satisfaction.
- Managed table assignments efficiently to optimize seating and minimize wait times.
Team Leader / Assistant Manager
Noodleholics
Tucson, AZ
12.2021 - 06.2024
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
Restaurant Waiter
Yard House
Tucson, AZ
06.2021 - 11.2022
- .
- Maintained cleanliness of dining area, ensuring compliance with health and safety standards.
- Handled cash transactions accurately, processing payments swiftly and securely.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
Restaurant Waiter
Bai Thong
Tucson, AZ
07.2021 - 09.2022
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Waitress / Bartender
Senae Thai Bistro Downtown
Tucson, AZ
01.2021 - 07.2021
- Trained new waitstaff on restaurant policies, menu items, and service techniques.
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress / Assistant Manager
Tuk Tuk Thai
Tucson, AZ
06.2020 - 01.2021
- Collaborated with other managers to develop and implement special promotions, boosting restaurant sales.
- Worked closely with the chef on optimizing menu offerings based on guest feedback trends, leading to higher overall satisfaction scores.
- Coordinated shift schedules to optimize staffing levels during peak hours while minimizing labor costs.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Waitress / Bartender
Bangkok Café
Tucson, AZ
12.2019 - 04.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
High School Diploma -
Rajinibon
Bangkok Thailand Bartending -
Bartending Academy of Tucson
Tucson, AZSkills
Team Leadership & People Management
Employee Training & Coaching
Customer Service Excellence
Inventory & Cost Control
Conflict Resolution
Performance Management
Problem Solving
Team Collaboration
Languages
Thai
Native or Bilingual
Laos
Full Professional
Timeline
Lead Server / Assistant Manager
Yozora
03.2025 - 12.2025
Restaurant Waiter
Thai Buri
06.2024 - 03.2025
Team Leader / Assistant Manager
Noodleholics
12.2021 - 06.2024
Restaurant Waiter
Bai Thong
07.2021 - 09.2022
Restaurant Waiter
Yard House
06.2021 - 11.2022
Waitress / Bartender
Senae Thai Bistro Downtown
01.2021 - 07.2021
Waitress / Assistant Manager
Tuk Tuk Thai
06.2020 - 01.2021
Waitress / Bartender
Bangkok Café
12.2019 - 04.2021
High School Diploma -
Rajinibon
Bartending -
Bartending Academy of Tucson