Hi, I’m
Paola Alvarado
Moreno Valley,CA
Summary
Accomplished Sr. Field Trainer with a proven track record at Sonrava Health, enhancing operational efficiency and team productivity through innovative training programs. Expert in dental industry standards with exceptional communication and leadership skills, significantly improving learning outcomes and business operations. Skilled in designing engaging training materials and fostering collaborative environments.
Overview
10
years of professional experience
Work History
Sonrava Health
Sr. Field Trainer
2022.06 - Current (2 years & 3 months)
Job overview
- Collaborated with management to identify specific training needs and develop targeted programs across 300 clinics.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Designed and delivered web-based, self-directed learning materials.
- Facilitated virtual, in-person and blended learning sessions.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Maintained up-to-date knowledge of industry trends, incorporating new techniques into existing training curricula as necessary.
- Mentored and coached team members to foster productive and engaging work environment.
- Established strong partnerships with management, staff and corporate key stakeholders to improve collaboration and ensure alignment with business requirements.
Western Dental & Orthodontics
Regional Field Trainer
2016.01 - 2022.06 (6 years & 5 months)
Job overview
- Provided expert support to managers in addressing employee performance issues, resulting in improved productivity levels across the region (150 clinics).
- Boosted regional sales performance through the delivery of targeted training workshops, focusing on product knowledge and sales techniques.
- Streamlined onboarding processes for new hires, including clinical roles, ensuring a smooth transition into their roles.
- Partnered with department heads to align training initiatives for more than 100 acquired clinics.
- Aligned corporate goals with acquisition strategy, ensuring long-term growth prospects for the organization.
- Developed tailored training materials for diverse learning styles, ensuring maximum retention of information.
Western Dental
Business Manager
2014.11 - 2016.01 (1 year & 2 months)
Job overview
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Assisted with the hiring process and training of new employees.
- Effectively resolved patient concerns or complaints, maintaining excellent patient relations and promoting ongoing patient retention.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
- Analyzed operational reports to identify areas of opportunity to maximize revenue.
Education
California State University - San Bernardino , San Bernardino, CA
Bachelor of Science from Healthcare Management
06.2014
University Overview
- Student Health Advisory Committee, CSUSB
- Leadership Academy Certification, CSUSB
Skills
- Training and Development: Designing, developing, and delivering tailored training programs for dental professionals.
- Industry Knowledge: In-depth understanding of dental health practices, procedures, and industry standards.
- Communication and Organizational: Excellent verbal and written communication skills for effective training delivery and instruction.
- Problem Solving: Strong analytical skills to address challenges faced during training sessions.
- Leadership: Experience in team leadership and individual mentoring to enhance professional skills.
- Technical Proficiency: Familiarity with dental equipment, software, and technologies used in practices.
Languages
Spanish
Native or Bilingual
Timeline
Sr. Field Trainer
Sonrava Health
2022.06 - Current (2 years & 3 months)
Regional Field Trainer
Western Dental & Orthodontics
2016.01 - 2022.06 (6 years & 5 months)
Business Manager
Western Dental
2014.11 - 2016.01 (1 year & 2 months)
California State University - San Bernardino
Bachelor of Science from Healthcare Management
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