Paola Alvarez
Ridgefield Park
Summary
Accomplished, experienced, and enthusiastic professional with a solid history of achievement in the Mortgage industry. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include profound knowledge of loan processing, ability to maintain and manage a top producer's pipeline, and identifying potential problems. Pursues opportunities to build connections, increase bank revenue and cement loyalty.
Overview
14
14
years of professional experience
Work History
Mortgage Loan Assistant
U.S. Bank
12.2017 - 09.2023
- Maintained excellent communication channels between clients, loan officers, and underwriters for seamless management of pipeline, resulting in improved processing times.
- Cultivated productive relationships with clients, realtors, and title/escrow officers by monitoring the full life cycle of loan from initial application to final funding. Thus increasing profits and expanding customer base.
- Facilitated a smoother underwriting process by conducting comprehensive reviews of documentation and identifying potential issues for resolution prior to submission.
- Calculated income accurately, minimizing discrepancies that may lead to delays or denials in loan approvals.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates regularly.
- Increased efficiency in document collection by implementing a digital filing system for streamlined access and retrieval.
- Developed and implemented marketing campaigns to generate new business opportunities.
- Ensured compliance with federal and state regulations by keeping up-to-date knowledge of industry changes.
- Proved successful working within tight deadlines and a fast-paced environment.
Mortgage Loan Assistant
PNC Bank
10.2009 - 12.2017
- Assist clients with transactions and communicate status of loan
- Review documents and check for inaccuracies
- Use computers for various applications, such as database management or word processing.
- Create, maintain, and enter information into databases.
- Learn to operate new office technologies as they are developed and implemented.
- Supervise other clerical staff and provide training and orientation to new staff.
- Take dictation in shorthand or by machine and transcribe information.
- Mail newsletters, promotional material, or other information.
Education
Finance
New Jersey City University
Jersey City, NJ06.2024
High School Diploma -
Emerson High School
Union City, NJ 06.2003
Skills
- Fluent in [English and Spanish]
- Excellent Communication
- Loan Processing procedures
- Underwriting knowledge
- Deadline driven
- Team player
- Adaptability
- Time Management
- Microsoft office proficiency
- Customer service focused
- Experience in Real Estate marketing
- Strong organizational skills
Timeline
Mortgage Loan Assistant
U.S. Bank
12.2017 - 09.2023
Mortgage Loan Assistant
PNC Bank
10.2009 - 12.2017
Finance
New Jersey City University
High School Diploma -
Emerson High School
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