Paola Andrade
Fresno,CA
Summary
Dynamic and bilingual professional with a proven track record in high-volume restaurant environments. Excelled in enhancing customer satisfaction through exceptional service and effective multitasking. Demonstrated strong work ethic and problem-solving skills, achieving high accuracy in order processing. Committed to fostering teamwork and maintaining rigorous food safety standards.
Consistently ensured efficient service and customer satisfaction while supporting kitchen staff. Demonstrated strong multitasking abilities and effective communication skills.
Overview
3
3
years of professional experience
Work History
Takeout/Food Runner
Heirloom
Fresno, CA
04.2024 - 10.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Monitored dining area to anticipate customer needs, enhancing overall dining experience.
- Assisted with bussing tables and cleaning up spills.
Take-Out Server
Westwoods BBQ & Spice
Fresno, CA
05.2023 - 03.2024
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
- Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
- Maintained a clean and organized work area, ensuring efficient service throughout the shift.
- Fostered positive relationships with regular customers, cultivating loyalty through personalized service experiences.
- Upheld food safety standards by properly packaging items to maintain quality during transportation.
- Continuously updated knowledge of menu options, allergens, ingredients, and nutritional information to better assist customers with their selections.
- Expedited order processing for reduced wait times and increased customer satisfaction.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
Server
Jacks Urban Eats
Fresno, CA
02.2023 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Carhop Server
Sonics Drive In
Clovis, CA
10.2021 - 08.2022
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Answered guest questions and promoted special products.
- Memorized orders and maintained [Number]% accuracy in high-traffic times.
Education
High School Diploma -
Bullard High School
Fresno, CA05-2022
Skills
- Spanish speaking
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Customer service
- Effective multitasking
- Sense of urgency
- Problem-solving
- Flexible schedule
- Restaurant etiquette
- Safe food handling
Languages
Spanish
English
Timeline
Takeout/Food Runner
Heirloom
04.2024 - 10.2024
Take-Out Server
Westwoods BBQ & Spice
05.2023 - 03.2024
Server
Jacks Urban Eats
02.2023 - 07.2023
Carhop Server
Sonics Drive In
10.2021 - 08.2022
High School Diploma -
Bullard High School