Professional as a lawyer, with experience in managing teams and customer service, with knowledge in administrative work, organization of processes, with more than 20 years of experience.
Overview
20
20
years of professional experience
Work History
Tax Preparador
RAMOS TAX AND SERVICE
Madison, Wi
09.2022 - Current
Ensured compliance by preparing accurate tax returns for diverse clients.
Identified discrepancies through detailed analysis of financial documents.
Streamlined documentation collection, assisting clients in gathering necessary paperwork.
Enhanced client understanding by providing guidance on complex tax regulations.
Collaborated with team members to improve client satisfaction and service delivery.
Delivered exceptional customer service by responding promptly to tax inquiries.
Teacher Assistant
Lighthouse Christian Shoool
Madison, Wi
01.2022 - 01.2023
Enhanced classroom engagement by supporting lead teacher in lesson delivery.
Streamlined operations by organizing educational materials and resources effectively.
Improved teaching effectiveness through participation in professional development opportunities.
Developed curriculum materials aligned with state standards and educational objectives.
Head of Legal processes
JARAMILLO MORA CONSTRUCTORA
Colombia
01.2017 - 01.2021
Ensured compliance by overseeing contract negotiations aligned with company objectives.
Enhanced legal risk management through developing and implementing effective policies.
Established communication channels for prompt issue resolution with internal stakeholders.
Monitored legal changes, updating company policies to ensure ongoing compliance.
Fostered compliance culture by implementing comprehensive employee training programs.
Drafted and finalized contracts and legal documents for client engagements.
Legal Coordinator
Skema Promotora
Colombia
01.2009 - 01.2017
Ensured compliance with regulations by coordinating legal documentation and filings.
Streamlined workflow through effective management of case management systems.
Enhanced visibility on pending actions by optimizing case tracking methods.
Fostered collaboration by utilizing project management tools for task assignments.
Improved accuracy in legal documents through thorough proofreading and editing.
Supported trial preparation through meticulous document organization and management.
Analyst in legal procedures
Constructora Amarilo S.A.
Colombia
01.2006 - 01.2009
Facilitated stakeholder meetings to present findings and recommend actionable improvements.
Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
<ul>
<li>Evaluated information and implemented corrective actions to enhance efficiency across operations.</li>
<li>Ensured compliance with laws and regulations governing contact center activities.</li>
<li>Interpreted tax law to resolve issues affecting IRS operations.</li>
<li>Applied tax code to clarify taxpayer obligations and rights.</li>
<li>Secured sensitive personal information to guarantee data protection.</li>
<li>Resolved taxpayer disputes using sound judgment and effective strategies.</li>
<li>Maintained accurate documentation of all customer interactions in CRM database.</li>
<li>Answered high volumes of calls daily, utilizing call management systems effectively.</li>
<li>Collaborated with team members to improve customer service processes.</li>
<li>Participated in team meetings to discuss strategies for improving customer experience.</li>
<li>Processed orders for customers using an automated system.</li>
</ul> at Internal Revenue Service<ul>
<li>Evaluated information and implemented corrective actions to enhance efficiency across operations.</li>
<li>Ensured compliance with laws and regulations governing contact center activities.</li>
<li>Interpreted tax law to resolve issues affecting IRS operations.</li>
<li>Applied tax code to clarify taxpayer obligations and rights.</li>
<li>Secured sensitive personal information to guarantee data protection.</li>
<li>Resolved taxpayer disputes using sound judgment and effective strategies.</li>
<li>Maintained accurate documentation of all customer interactions in CRM database.</li>
<li>Answered high volumes of calls daily, utilizing call management systems effectively.</li>
<li>Collaborated with team members to improve customer service processes.</li>
<li>Participated in team meetings to discuss strategies for improving customer experience.</li>
<li>Processed orders for customers using an automated system.</li>
</ul> at Internal Revenue Service