Paola Argenziano
New York,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and reliable professional providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Total Network Company.
Caracas, Venezuela
01.2011 - 05.2015
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Cashier Assistant, Server and Shift Leader.
Maison Kayser
400 5th Ave, New York, Ny 10018
03.2017 - 04.2021
- Enhanced customer satisfaction by providing efficient and accurate checkout services.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Worked with other associates to support cashiers and management needs.
- Resolved customer complaints with patience and professionalism, maintaining store reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Costumer Service and Shift Leader.
Double Tree Hotel By Hilton
17120 Gulf Blvd, North Redington Beach, FL 33708
02.2021 - 01.2024
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Maintained a clean and welcoming environment, conducting regular cleaning tasks and ensuring proper presentation of dining areas.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in improved customer experience.
- Handled high-pressure situations gracefully, resolving guest complaints professionally and efficiently.
- Contributed to team success by supporting servers during peak hours with order taking and delivery assistance when needed.
- Promoted positive work atmosphere by collaborating closely with coworkers and maintaining open lines of communication among all team members.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Head Hostess
Tomiño Taberna
192 Grand St, New York, NY 10013
01.2024 - 04.2024
- Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Monitored dining room operations, identifying areas of improvement in service flow and staff performance.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Supervisor
Le Pain Quotidian
New York, NY
01.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Inventory management processes, leading to more organized and efficient stock handling system.
Education
French Course
• School Of French Pour L'international
Paris, France 08.2023
English Course
English Speaking Union NY
144 E 39th St, New York, NY 1001603.2019
Bachelor Of Business Administration - Business Administration
University Santa Maria
Caracas, Venezuela 07.2014
Skills
- Exceptional communication
- Service prioritization
- Guest service
- Telephone reception
- Guest complaint resolution
- Payment Processing
- Interactive communication skills
- Upselling
- Greeting guests
- Credit and cash payments
- Administrative Support
- Problem-solving skills
- Cash Handling
- Listening Skills
- Guest accommodations
- Hospitality services
- Foreign Languages
- Multitasking
- Team building
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Native or Bilingual
Timeline
Head Hostess
Tomiño Taberna
01.2024 - 04.2024
Supervisor
Le Pain Quotidian
01.2024 - Current
Costumer Service and Shift Leader.
Double Tree Hotel By Hilton
02.2021 - 01.2024
Cashier Assistant, Server and Shift Leader.
Maison Kayser
03.2017 - 04.2021
Front Desk Receptionist
Total Network Company.
01.2011 - 05.2015
French Course
• School Of French Pour L'international
English Course
English Speaking Union NY
Bachelor Of Business Administration - Business Administration
University Santa Maria