Paola Caballero

• Attending court hearings and proceedings with probation officers.
• Accompanying probation officers on halfway home visits or meetings with individuals under probation.
• Studying the U.S Sentencing Commission Guidelines Manual along with summaries, and notes from PSI officers.
• Adhering to strict confidentiality standards when handling sensitive case information.
• Complying with the code of ethics and standards of conduct for probation and parole work.
• Attended team meetings and provided feedback on PSI and probation work.
• Prepared an accelerated Presentence Investigation (PSI) report as a U.S. Probation Intern, demonstrating strong research and report- writing skills in a federal law enforcement setting.

• Sold and recommended eyewear products, merchandise, and services in retail and clinical settings in order to drive company revenue and meet customer needs
• Maintained records of prescriptions, orders, and payments
• Pulled patient insurance information, placed corrective lenses orders, and checked patients in and out of appointments
• Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences
• Repaired and adjusted frames to meet customer needs
• Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt
• Instructed patients on insertion, removal, cleaning, care, and proper handling of contact lenses
• Stocked and restocked merchandise, maintained inventory, cleaned, and straightened displays and entire store and processed defective, spoiled, and cannibalized frames.

• Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data
• Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation, papillary function, and operated ophthalmic equipment
• Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
• Used Uprise medical record software every day and developed advanced skills
• Transferred knowledge by training ophthalmic assistants, technicians, and interns
• Assisted during in-office surgical procedures and collected ultrasound images
• Sent patient prescriptions to pharmacies and scheduled future appointments.

• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

• Handled payment processing and provided customers with receipts and proper bills and change.

• Maintained client accounts by obtaining, recording, and updating personal and financial information.

• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

• Protected clients' rights by maintaining confidentiality of personal and financial information.

• Showed off dining areas, pool, spa, and fitness center to prospective and current guests.

• Monitored reception area to provide consistently safe, hazard-free environment for customers.

• Worked closely with swim team athletes between ages of 5 and 13 for approximately 10 competitive meets per year.

• Assessed swimming skill levels for each student and placed accordingly depending on results.

• Instructed participants in proper stroke techniques to encourage self- reliant swimming.

• Supervised class participants and enforced safety rules and regulations to prevent injury.

• Provide customer service by greeting customers, taking orders, and addressing their questions and concerns in a friendly manner.
• Accurately and efficiently process customer orders, including inputting menu items, calculating totals, and handling cash, credit, and electronic payments.
• Handle cash transactions responsibly, count change accurately, and ensure cash register balances at the end of shifts.
• Collaborate with fellow team members, including kitchen staff and managers, to ensure smooth operations during busy shifts and maintain a positive working environment.
• Resolve customer complaints or issues in a professional and timely manner, seeking assistance from supervisors when necessary.