Paola Alvizo Hernandez
Phoenix,AZ
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Stock Room Associate
Ross Dress for Less
09.2024 - Current
- Received and processed incoming merchandise.
- Maintained cleanliness and safety standards throughout stockroom operations.
- Organized stock room for easy access to merchandise, improving restocking efficiency.
- Unload trucks, stocked shelves with newly arrived items and move existing stock around as necessary.
Digital Shopper
Walmart
09.2022 - 06.2024
- Developed best practices for managing online orders, resulting in improved order fulfillment processes.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Retail Sales Associate
Melrose Fashion
06.2020 - 09.2022
- Delivered exceptional customer service and enhancing shopping experiences.
- Trained new sales associates on product knowledge and customer engagement techniques.
- Executed visual merchandising strategies to optimize product displays and increase sales appeal.
- Greeted customers and helped with product questions, selections, and purchases.
Customer Service Cashier
Sally's Beauty Supply
09.2013 - 06.2019
- Processed customer transactions efficiently.
- Assisted customers with product selection, providing recommendations.
- Maintained organized cash register area to enhance workflow efficiency.
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
- Trained new team members on operational procedures and customer service standards.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Answered product questions using knowledge of sales and store promotions.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Greeted customers and provided friendly customer service.
Education
Washington High School
Phoenix, AZ05-2013
Skills
- Customer satisfaction
- Friendly and helpful
- Customer service
- Problem-solving
- Time management
- Positive customer engagement
- Effective communication
- Training and mentoring
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Stock Room Associate
Ross Dress for Less
09.2024 - Current
Digital Shopper
Walmart
09.2022 - 06.2024
Retail Sales Associate
Melrose Fashion
06.2020 - 09.2022
Customer Service Cashier
Sally's Beauty Supply
09.2013 - 06.2019
Washington High School