Paola C Alvizo Hernandez
Phoenix,AZ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
2014
2014
years of post-secondary education
Work History
Stock Room Associate
Ross Dress for Less
Phoenix, Az
09.2024 - Current
- Assisted in maintaining organized stockroom environment to facilitate efficient inventory management.
- Executed product receiving processes to ensure timely availability of new merchandise.
- Collaborated with team members to streamline order fulfillment and enhance workflow efficiency.
- Unloaded trucks, checked in merchandise, stocked shelves with newly arrived items, and moved existing stock around as necessary.
Digital Personal Shopper
Walmart
Phoenix, Az
09.2022 - 06.2024
- Assisted customers in selecting products tailored to individual preferences and needs
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Resolved customer inquiries and complaints with professionalism and empathy.
Retail Sales Associate
Melrose Family Fashion
Phoenix, Az
07.2020 - 09.2022
- Facilitated seamless sales transactions by accurately processing payments and handling cash register functions.
- Coordinated promotional activities to enhance store visibility and drive customer traffic.
- Enhanced visual merchandising displays to highlight seasonal trends and boost sales performance.
- Resolved customer inquiries and issues promptly, contributing to a positive shopping atmosphere.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
Customer Service Cashier
Sally's Beauty Supply
Phoenix, Az
10.2013 - 05.2019
- Provided product knowledge assistance to customers, enhancing their shopping experience.
- Supported sales promotions by effectively communicating offers to customers.
- Managed customer transactions accurately to ensure a seamless checkout process.
- Trained new cashiers on cash handling procedures and customer service protocols.
- Provided assistance to customers in locating products, enhancing overall sales.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers of in-store promotions or pricing specials.
- Recommended, selected, located, and obtained products to meet customer needs.
Education
Washington High School
Phoenix, AZSkills
- Customer engagement
- Stock organization
- Friendly and outgoin
- Sales expertise
- Customer relationship management
- Problem solving
- Effective communication
- Time management
- Training and mentoring
- Customer service
- Merchandise restocking
- Cash handling expertise
Languages
English
Full Professional
Spanish
Professional
Timeline
Stock Room Associate
Ross Dress for Less
09.2024 - Current
Digital Personal Shopper
Walmart
09.2022 - 06.2024
Retail Sales Associate
Melrose Family Fashion
07.2020 - 09.2022
Customer Service Cashier
Sally's Beauty Supply
10.2013 - 05.2019
Washington High School