PAOLA CAMPO
Summary
Bilingual commercial leader with 20+ years of experience managing strategic customer relationships, negotiating complex commercial agreements, and driving revenue, receivables, and customer satisfaction objectives across aerospace and defense organizations. Proven success partnering with executive stakeholders, leading cross-functional initiatives, resolving commercial challenges, and delivering business results in highly regulated environments. Fluent in English and Spanish.
Overview
20
20
years of professional experience
Work History
Senior Principal Contract Administrator
Northrop Grumman
Minneapolis
01.2025 - Current
- Lead customer negotiations and strategic engagement activities supporting complex government and commercial programs.
- Advise leadership on contractual strategy, business risk, customer relationship management, and commercial considerations.
- Partner across finance, legal, engineering, operations, and program management teams to support successful execution of high-value customer commitments.
- Build strong customer relationships through proactive communication, issue resolution, and delivery of business objectives.
Principal Contract Administrator
BAE Systems
Minneapolis
01.2023 - 01.2025
- Managed strategic customer relationships supporting complex government and commercial programs with significant operational and financial impact.
- Led negotiations involving contract modifications, pricing considerations, funding adjustments, and delivery commitments.
- Served as key commercial interface between customers and internal stakeholders, balancing customer requirements with business objectives.
- Collaborated with executive leadership and cross-functional teams to support program performance, customer satisfaction, and risk mitigation.
Senior Contract Manager – Government & Commercial Programs
Collins Aerospace
Minneapolis
01.2018 - 01.2023
- Directed strategic customer relationships supporting multimillion-dollar aerospace programs and business objectives.
- Managed customer engagement, receivables activities, and commercial issue resolution to enhance stakeholder communications.
- Conducted executive business reviews to evaluate performance, address customer concerns, and identify opportunities for improved business outcomes.
- Negotiated payment terms and contract modifications to strengthen customer retention and drive financial performance.
- Led cross-functional teams across finance, engineering, operations, supply chain, and program management functions.
- Presented strategic recommendations and business initiatives to executive leadership teams, influencing key decisions and priorities.
Senior Principal Specialist – Contracts & Warranties
Collins Aerospace
Cincinnati
01.2015 - 01.2018
- Led complex commercial negotiations involving pricing, warranty settlements, payment provisions, and dispute resolution.
- Served as primary commercial interface for customers throughout proposal development, negotiation, contract execution, and ongoing program support.
- Cultivated trusted customer relationships that enhanced business growth, improved customer satisfaction, and ensured contractual compliance.
- Advised leadership on customer engagement strategies, identified contractual risks, and highlighted commercial opportunities.
Senior Contract Administrator
UTC Aerospace Systems
Miramar
01.2010 - 01.2014
- Conducted customer business reviews, followed up on receivables, and negotiated resolutions to enhance customer satisfaction.
- Built strong customer relationships to drive operational performance and meet financial objectives.
- Managed customer portfolios to align with commercial aviation programs and achieve business objectives.
Contract Administrator
Hamilton Sundstrand
Miramar
01.2006 - 01.2009
- Served as primary customer contact for repair services, warranty administration, and support programs, ensuring effective communication and resolution of issues.
- Cultivated strong customer relationships through timely communication and proactive issue resolution, enhancing overall customer satisfaction.
- Managed contract negotiations with suppliers and vendors for various projects.
- Reviewed contract terms to ensure compliance with company policies and regulations.
- Collaborated with cross-functional teams to resolve contract-related issues efficiently.
Education
Postgraduate Diploma - Administrative Law
ST. THOMAS UNIVERSITY SCHOOL OF LAW
Bogotá, ColombiaSkills
- Contract Management
- Contract Negotiation
- Commercial Negotiations
- Global Contracting
- Financial Compliance
- Risk Management
- Vendor Relations
- Stakeholder Communication
- Cross-functional leadership
- Executive Presentations
- Relationship management
- Global Contracting
Additional Information
Fluent in English and Spanish, Extensive experience supporting commercial aviation, aerospace, and defense customers, Strong executive communication and stakeholder management skills, Available for domestic and international travel
Core Expertise
- Strategic Partnerships
- Customer Relationship Management
- Business Development
- Executive Client Engagement
- Commercial Negotiations
- Revenue & Receivables Management
- Customer Retention
- Executive Presentations
- Cross-Functional Leadership
- Risk Management
- Contract Strategy
- International Business
- Fluent English & Spanish
Selected Achievements
- Built and maintained long-term relationships with strategic commercial and government customers supporting high-value aerospace and defense programs.
- Negotiated complex commercial agreements, contract modifications, and business resolutions balancing customer requirements with organizational objectives.
- Directed customer engagement activities supporting revenue performance, receivables management, customer satisfaction, and contractual commitments.
- Conducted executive-level business reviews and strategic discussions with senior customer stakeholders.
- Led cross-functional initiatives involving finance, legal, engineering, operations, supply chain, and program management organizations.
- Recognized as a trusted advisor to leadership on customer engagement, commercial strategy, business risk, and program performance.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Senior Principal Contract Administrator
Northrop Grumman
01.2025 - Current
Principal Contract Administrator
BAE Systems
01.2023 - 01.2025
Senior Contract Manager – Government & Commercial Programs
Collins Aerospace
01.2018 - 01.2023
Senior Principal Specialist – Contracts & Warranties
Collins Aerospace
01.2015 - 01.2018
Senior Contract Administrator
UTC Aerospace Systems
01.2010 - 01.2014
Contract Administrator
Hamilton Sundstrand
01.2006 - 01.2009
Postgraduate Diploma - Administrative Law
ST. THOMAS UNIVERSITY SCHOOL OF LAW