Paola Cardona
Davie
Summary
Detail-oriented executive assistant with proven expertise in project management, event coordination, and customer service. Demonstrated ability to streamline processes and maintain confidentiality, ensuring seamless operations at the executive level.
Overview
9
9
years of professional experience
Work History
Executive Assistant to the Vice President
Banco Davivienda
Bogotá DC
10.2019 - 12.2022
- Managed executive calendars and scheduled meetings efficiently.
- Coordinated travel arrangements for senior executives and staff.
- Assisted in organizing company events and conferences.
- Maintained confidential files and sensitive documents securely.
- Maintained confidential records and files related to executive operations.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Monitored incoming emails and responded accordingly in a timely manner.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Managed daily invoices, reports and proposals.
- Coordinated meeting and work schedules for staff teams and executives.
- Conducted research on various topics as requested by executives or senior management personnel.
- Oversaw inventory control processes ensuring availability of supplies at all times.
- Leveraged word processing software to create proposals, letters and memos.
- Facilitated communication between senior management and staff.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Researched and prepared information for presentations to high-level executives.
Secretary of Planning
Banco Davivienda
Bogotá DC
02.2018 - 09.2019
- Maintained organized filing systems for easy access to records and information.
- Handled incoming calls and directed inquiries to appropriate personnel promptly.
- Fostered positive relationships with clients, vendors, and team members consistently.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Updated contact lists on a regular basis; created new contacts as needed.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Created and updated spreadsheets to track and report data.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Provided assistance with onboarding new employees by preparing orientation materials.
- Handled confidential documents with discretion.
Organizaional Health Analyst
Banco Davivienda
Bogotá DC
07.2017 - 01.2018
- Assisted in creating presentations for stakeholders on project developments.
- Conducted risk assessments to identify potential areas of concern.
- Streamlined reporting processes to improve accuracy and timeliness of information.
- Maintained accurate records of all data collected during analysis processes.
- Implemented strategies for automating organizational processes.
- Identified opportunities for process improvements across the organization.
- Implemented strategies to take advantage of new opportunities.
- Worked closely with human resources to support employee management and organizational planning.
- Audited company's legal documents to verify compliant policies and procedures.
Key User Purchases
Banco Davivienda
Bogotá DC
05.2014 - 06.2017
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Education
Bachelor of Arts - Bachelor of Arts in Psychology
Universidad Politécnico Grancolombiano
Bogotá DC06-2025
Skills
- Project management
- Data analysis
- Effective communication
- Research skills
- Customer service
- Organizational skills
- Confidentiality management
- Presentation development
- Event coordination
- Calendar management
- Executive support
- Meeting planning
- Mail handling
- Interpersonal communication
- Travel administration
- Social media
- Human resources management (HRM)
- Professional and mature
- Logistics and schedule management
- Information confidentiality
- AS/400
- Administrative support specialist
Timeline
Executive Assistant to the Vice President
Banco Davivienda
10.2019 - 12.2022
Secretary of Planning
Banco Davivienda
02.2018 - 09.2019
Organizaional Health Analyst
Banco Davivienda
07.2017 - 01.2018
Key User Purchases
Banco Davivienda
05.2014 - 06.2017
Bachelor of Arts - Bachelor of Arts in Psychology
Universidad Politécnico Grancolombiano