Paola Carrasco

• Set up Option Master for new communities and revised any existing data in IHMS as needed
• Set take offs per category and set option margins competitive to the market
• Issued and updated subcontractor contracts, as well as tracked and issued VPO's and back charges
• Analyzed job site Monthly Increase/Decrease Report to analyze variances and budget revisions for lots, on lot and shell budgets
• Maintained Purchasing/Construction Metrics and Reports – Cycle Time, VPO %, Warranty Tickets and Construction Log, and released housing starts schedules
• Collaborated with Design Studio and Sales/Marketing to optimize program
• Submitted Building and Zoning Permitting applications

• Evaluated and developed design solutions consistent with the buyer's preferences and budget.
• Consulted with Construction and Purchasing Managers on Structural and Architectural plans to identify design requirements for each project.
• Prepared original and relevant options for clients suitable to individual requirements.
• Completed 75-90 homes a year.
• Created designs, concepts and sample layouts based on knowledge of layout principles and design concepts.
• Consistently maintained a 9.0 and above rating in Customer Satisfaction Surveys each quarter.

• Utilized RFID and POS handheld technologies to maximize store profitability, fulfill store orders and replenishment.
• Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
• Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments.
• Identified and resolved unauthorized, unsafe or ineffective practices.

• Managed merchandise flow and consultative selling across Softlines departments, while achieving sales increases and improvements, creating visual displays and maintaining merchandising to company standards.
• Proactively led to ensure achievement of business goals in revenue, expenses, scheduling, profitability, customer satisfaction, inventory and productivity.
• Managed scheduling for store shifts to accomplish proper staffing.
• Trained and managed associates in customer service and sales techniques.
• Fully optimized and drove metrics to produce income opportunities and ensure performance standards were met within all departments.

• Exhibited leadership and managing staff by providing product and system training, scheduling and engaging employees to ensure compliance of company policies and procedures are met.
• Collaborated with the Asset Protection Department to verify shipments and quantity verification, as well as conduct diamond reconciliation counts daily.
• Greeted customers, helped locate merchandise and suggested suitable options.
• Performed price changes, verified stock control, prepared promotional materials and displays.
• Answered customer questions about products and services, helped locate merchandise and promoted key items.

• Supported store operation functions by coordinating all Human Resources responsibilities, including payroll processing using the Workforce Management System and Brass Ring, processed on-boarding for new hires, assisted in orientations and training sessions, reviewed and updated Talent Acquisitions, as well as assisted to resolve internal HR issues as needed.
• Performed cash office daily, led and processed reports, handled confidential and time-sensitive documents, inputted over and shorts data entry proficiently and accurately.
• Reviewed and screened applicant resumes to identify qualified candidates.
• Served as a resource of information and assistance for employees, management and customers.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Balanced cash flow and deposits, completed all sales transactions, reviewed and managed product inventory.
• Scheduled and confirmed appointments with clients and updated client records.

• Cross marketed salon services, retailed and promoted merchandise to effectively increase sales, as well as organized and executed exclusive salon offers through social media.
• Established professional relationships with clients to successfully maintain loyalty and customer satisfaction.
• Consulted with clients about salon products to improve their experience, provide consistent service in accordance with spa protocols and helped prepare clients for hair service.
• Kept work areas, tools and equipment clean and properly sanitized to minimize health risk of shared environment.

• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Supervised and trained staff on store operations to maximize store productivity, as well as sales and pro t
• Adhered to store merchandising standards in support of appropriate inventory levels and backroom organization.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.

• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Answered customer questions about hours, seating and menu information.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.
• Inspected dining and facilities areas to ensure cleanliness and the sanitized environment.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Entered and maintained correct client policy data and assembled insurance quotes.
• Prepared and sent faxes to customers and affiliated businesses, made copies, mailed documents, arranged customer policy packets and served as translator for the Hispanic community.