Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jhett Davis

Bridgeport,CT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Experienced with handling customer interactions and resolving issues promptly utilizing communication and empathy to build strong customer relationships. Committed to maintaining professional relationships to increase profitability and drive business results with a track record of maintaining high customer satisfaction and fostering loyalty.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

M&T Bank
09.2024 - 03.2026
  • Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction and retention.
  • Managed account updates accurately, ensuring compliance with bank policies and procedures.
  • Implemented process improvements to streamline call handling, reducing average resolution time significantly.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Server

Gather Restaurant
06.2023 - 09.2024
  • Set up banquet tables and chairs based on event requirements.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained flexible work schedule to meet event needs.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Associate

Splash Car Wash
11.2022 - 09.2024
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet deadlines while utilizing data to identify trends and anticipate customer needs.
  • Provided product price information to customers.

Delivery Driver, Shipping

Amazon
01.2020 - 05.2021
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Education

Certificate - PCT

Housatonic Community College
Bridgeport, CT

Skills

  • Strong Verbal/Written Communication Skills
  • Customer Service/Call Center Experience
  • Data Entry
  • Critical thinking
  • Flexible and Adaptable
  • Conflict Resolution
  • Dependable and Responsible
  • Team Development

Languages

Spanish
Limited Working

Timeline

Customer Service Representative

M&T Bank
09.2024 - 03.2026

Server

Gather Restaurant
06.2023 - 09.2024

Associate

Splash Car Wash
11.2022 - 09.2024

Delivery Driver, Shipping

Amazon
01.2020 - 05.2021

Certificate - PCT

Housatonic Community College