Paola Del Fabbro

Owner Relations

• Cultivated strong relationships amongst Owners at Ambergris Cay Private Island and Waterloo Investment Holdings Ltd to improve and secure high levels of service, communication and a prosperous yet sustainable island growth
• Designed marketing materials for successful promotion, brand awareness and development of the island
• Owners' satisfaction for implementing and generating new owners' opportunities.
• Implemented strategic business plan objectives between both Owners and Waterloo Investment Holdings Ltd to secure a shared vision
• Developed and maintained relationships with each department working on the Island to enhance service performance and customer satisfaction

Sales

• Conducted research to target audiences'' interests and preferences
• Created relationships between Owners and prospect buyers to provide valuable guidance on being part of Ambergris Cay Private Island
• Conducted property listings and land tours to give prospects a more comprehensive purchase evaluation
• Effectively communicated condition of sales, managed contract and negotiations to finalize purchases and exceed customer expectations
• Efficiently working with both prospects and contractor to participate collaboratively and effectively throughout the buying and building process
• Earned more business from satisfied owners who have become the best advocates to promote the island vision and its growth
• Achieved $37.5M in sales in just over 2 years putting Ambergris Cay Private Island on the map

• Assistant to the two Partners Head of the Italian team in the Investment Banking Division
• Extensive diary management with organized and coordinated conferences and meetings, upholding strict timetables by maintaining accurate, balanced calendars across multiple time zones
• Extensive travel management
• Answered high volume of phone calls and email inquiries
• Delivered exceptional organizational and pro-active support, prioritizing tasks to allow Partners to increase productivity
• Processed travel expenses and reimbursements
• Handled confidential and sensitive information with discretion and tact
• Assisting Partners also with personal and family needs

• Established professional relationships with team members through a positive attitude and attentive response
• Provided exceptional customer service when responding to inquiries from members
• Events management to increase community engagement
• Enhanced member satisfaction by implementing diverse and engaging lifestyle programs.

• Adaptable and proficient in learning new concepts quickly and efficiently
• Pro-active responses and exceptional service
• Demonstrated respect, friendliness , professionalism and willingness to help wherever needed
• Proven ability to develop and implement creative solutions to complex problems

• Administrative support to organize exhibitions
• Japanese language support amongst exhibitors
• Appointment scheduling and itinerary coordination
• Gathered and organized materials
• Tracked records, filed documents and maintained communication between clients and manage office activities