Paola Espinoza Lobatos
Henderson,United States
Summary
Sales associate with 6 years of experience in training and leadership, specializing in preventative and restorative dentistry. Proficient in 3D iTero scanning and clear aligner therapy, enhancing customer satisfaction through effective communication in both Spanish and English. Committed to fostering a supportive work environment while driving innovation in dental and aesthetics sales. Highly organized receptionist with a proven track record in managing front desk operations, improving office processes, and creating a welcoming atmosphere for clients.
Overview
7
7
years of professional experience
Work History
Receptionist
Decastroverde Law Group
Las Vegas
10.2024 - 08.2025
- Managed front desk operations, enhancing client experience and improving office efficiency.
- Coordinated appointment scheduling, reducing wait times and increasing client satisfaction.
- Streamlined communication between departments, ensuring seamless information flow.
- Resolved client inquiries promptly, contributing to positive client feedback.
- Utilized organizational skills to maintain accurate records and support legal staff.
- Provided exceptional front-desk service, fostering a welcoming environment that enhanced client satisfaction and retention.
- Managed appointment scheduling efficiently, reducing wait times and improving overall office workflow.
- Maintained accurate client records and correspondence, ensuring compliance with legal standards and enhancing organizational efficiency.
- Streamlined communication processes between clients and attorneys, facilitating timely responses and strengthening client relationships.
- Coordinated with legal staff to prepare case files, ensuring readiness for meetings and contributing to successful case outcomes.
- Managed front desk operations, enhancing client experience and office productivity.
Assistant Manager
Smile Direct Club
Las Vegas, NV
02.2019 - 12.2023
- Supervised daily operations to ensure efficient staff performance and customer satisfaction.
- Coordinated training programs for new team members, improving service quality and onboarding effectiveness.
- Managed inventory levels, ensuring optimal stock availability for customer needs.
- Implemented process improvements to streamline workflow, resulting in reduced wait times for customers.
- Facilitated communication between departments, increasing collaboration and operational efficiency.
- Resolved customer inquiries and issues, maintaining high service standards at all times.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Assisted in developing marketing strategies to promote new products and services.
Smile Guide | Trainer
Smile Direct Club
Las Vegas, NV
02.2019 - 09.2021
- Opened new Smile Direct offices while conducting comprehensive training on itero scanner.
- Trained new offices and hires on itero scanner nationwide, ensuring consistency in usage.
- Supported sales teams with itero scanner training to improve consultative sales techniques.
- Streamlined training processes for sales teams, enhancing overall customer interactions and performance.
- Collaborated with sales associates to optimize scanner usage, driving customer engagement growth.
- Developed impactful training programs that boosted team performance and enhanced customer satisfaction.
- Traveled to various states to meet patients and present clear aligner treatment plans.
- Analyzed patient feedback to refine treatment presentations, resulting in stronger engagement.
Education
Bachelor of Science - Marketing Management
University of Nevada, Las Vegas
Las Vegas, NV05-2028
Associate of Science - Marketing Management
College of Southern Nevada
Las Vegas, NV07-2026
Skills
- Customer service excellence
- Teamwork
- Communication skills
- Time management skills
- Organizational skills
- Schedule management
- Multitasking and prioritization
- Technical support
- Microsoft Office 365 proficiency
- Google Sheets expertise
- Reporting documentation
- Customer experience management
- Problem solving abilities
- Data analysis and insights
- Sales strategy
- Service offerings
- Sales analytics
- Stock organization
- Leadership training
- Security training
- Tech-Savvy
- Restorative dentistry
- Oral care and periodontics
- Clear aligner therapy expertise
- 3D scanning technology proficiency
- Team mentoring
Languages
Spanish
Native/ Bilingual
Timeline
Receptionist
Decastroverde Law Group
10.2024 - 08.2025
Assistant Manager
Smile Direct Club
02.2019 - 12.2023
Smile Guide | Trainer
Smile Direct Club
02.2019 - 09.2021
Bachelor of Science - Marketing Management
University of Nevada, Las Vegas
Associate of Science - Marketing Management
College of Southern Nevada