Paola Faccin
Naples,FL
Summary
Dynamic leader with a proven track record at Montura Srl, enhancing customer satisfaction and loyalty. Expert in customer service and team leadership, I significantly reduced complaints by implementing strategic solutions. My innovative approach at Freelance Painter led to trendsetting designs, securing a loyal customer base. Skilled in time management and decision-making, I excel in fast-paced environments, driving sales and client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Perfume Shop
03.2023 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Designer
Freelance Painter
01.2019 - 01.2023
- Sketched artistic and fresh designs for clothes.
- Designed seasonal styles according to upcoming trends and popular color palettes.
- Created unique and trendsetting garments, securing a loyal customer base and positive media coverage.
- Conducted market research to identify emerging trends, guiding the development of new collections accordingly.
Customer Service Manager
Montura Srl
01.2017 - 01.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Bachelor of International Business Economics -
Economy University of Verona
Italy04-2011
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Certification
- Master in Visual Merchandiser in Moodart Verona, September 2018
Languages
Italian
Native or Bilingual
Spanish
Native or Bilingual
English
Full Professional
Timeline
Store Manager
Perfume Shop
03.2023 - Current
Designer
Freelance Painter
01.2019 - 01.2023
Customer Service Manager
Montura Srl
01.2017 - 01.2018
- Master in Visual Merchandiser in Moodart Verona, September 2018
Bachelor of International Business Economics -
Economy University of Verona
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