Paola F. Caliman
North Port,FL
Summary
Engagement Manager with over 10 years of expertise in leading projects and managing teams. Proficient in developing strategic solutions, collaborating with cross-functional teams, and delivering projects on time and above expectations. Skilled communicator with a track record of driving business success through stakeholder engagement and innovative strategies.
Overview
17
17
years of professional experience
Work History
Customer Experience Engagement Manager
CaptivateIQ
10.2024 - Current
- Streamlined project assignments and implemented strategies to optimize resource allocation, reducing SLA from 14 to 8 days
- Redesigned project scoping process for improved accuracy and faster proposal responses.
- Created prospect-facing playbook with industry-specific content, enhancing CX implementation calls.
Professional Services Lead
CaptivateIQ
10.2023 - 09.2024
- Led client engagements to ensure alignment with business goals and achieved a 95% satisfaction rate.
- Contributed to high-level strategizing for Territory and Quota rollout, representing Professional Services team.
- Oversaw teamwork between departments to ensure effective implementation of new products.
- Executed a strategic pilot initiative that boosted company revenue through a $200k ARR deal and added an extra $65k contract.
Senior Professional Services Consultant
CaptivateIQ
03.2022 - 10.2023
- Delivered projects under budget, ahead of schedule, and with exceptional revenue generation in Q3 2022.
- Revived and completed the Blend project, showcasing exceptional problem-solving skills.
- Facilitated educational workshops on optimizing implementation techniques and leveraging internal data.
- Engaged in project pilot initiatives including Pre-Kickoff calls, Benchmarking Beta, and Base build.
Senior Financial Analyst
Comcast Business
Denver, United States
06.2021 - 03.2022
- Created and updated financial and competitive data reports to assess profitability for mid-market enterprise orders.
- Created detailed team reports through the use of Excel, Tableau, SQL, and NDW data sources.
- Delivered monthly reports and quarterly reviews to Pricing and Sales leadership for strategy evaluation.
- Collaborated with California Sales Team to assess deals and articulate comprehensive pricing solutions.
Financial Analyst II
Comcast Business
Denver, United States
12.2018 - 06.2021
- Enhanced financial outcomes through analysis of results and variance monitoring.
- Developed insights and proposals aligned with business objectives through comprehensive evaluation processes.
- Analyzed financial metrics like NPV, FCF, CAPEX, and IRR for Enterprise and Mid Market ICBs.
Business Operations Specialist
Comcast Business
Denver, United States
07.2017 - 12.2018
- Delivered revenue evaluations utilizing various essential systems and instruments.
- Headed and assisted in every single project within the team
- Implemented a Quality Control process to ensure our specialists meet organizational goals and objectives
Inside Sales Representative
Intellisource-Keysight Technologies
Denver, United States
11.2016 - 06.2017
- Sourced new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Maintained and expanded the database of prospects within my assigned territory by performing effective online demos
Sales Manager
Calzados Sifrinas (Sive, C.A.)
Maracaibo, Venezuela
05.2012 - 09.2016
- Established a new Sales department, consistently surpassing annual targets.
- Led successful launches of new products driven by ease of sale and profit margin.
- Managed a marketing survey operation streamlining interdepartmental processes.
Sales Executive Jr.
Movistar
Maracaibo, Venezuela
08.2010 - 05.2012
- Identified business opportunities and target markets increasing 35% of our portfolio of clients
- Represented the company at trade exhibitions and conveyed sales report presentations to our directive board
Assistant at the Networking Department
MTSO Movistar
Maracaibo, Venezuela
05.2008 - 07.2010
- Monitored network systems to track and optimize performance.
- Generated a report using Lucent software to modify the RCS in the MCBO2 switch.
- Managed the effort to enhance and complete operational and emergency manuals.
Education
Marketing and Sales Diploma -
UNIVERSIDAD DR. RAFAEL BELLOSO CHACIN
Maracaibo, Venezuela01.2012
Bachelor of Science - Electronics Engineering – Minor in Telecommunications
UNIVERSIDAD DR. RAFAEL BELLOSO CHACIN
Maracaibo, Venezuela01.2008
Skills
- SQL
- Salesforce
- DevOps
- Project Management
- Data Analysis
- Team Leadership
- Cross-functional Collaboration
- Customer Satisfaction
- Data Modeling
- Tableau
Accomplishments
- Sales Leadership and Strategy: Established a new department with revenue generation and improvement operations.
- Project Efficiency and Success: Consistently delivered high-value projects under budget and deadline, exceeding expectations for complex builds and client needs.
- Financial Modeling and Reporting Expertise: Created key reports to improve business profitability.
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Customer Experience Engagement Manager
CaptivateIQ
10.2024 - Current
Professional Services Lead
CaptivateIQ
10.2023 - 09.2024
Senior Professional Services Consultant
CaptivateIQ
03.2022 - 10.2023
Senior Financial Analyst
Comcast Business
06.2021 - 03.2022
Financial Analyst II
Comcast Business
12.2018 - 06.2021
Business Operations Specialist
Comcast Business
07.2017 - 12.2018
Inside Sales Representative
Intellisource-Keysight Technologies
11.2016 - 06.2017
Sales Manager
Calzados Sifrinas (Sive, C.A.)
05.2012 - 09.2016
Sales Executive Jr.
Movistar
08.2010 - 05.2012
Assistant at the Networking Department
MTSO Movistar
05.2008 - 07.2010
Marketing and Sales Diploma -
UNIVERSIDAD DR. RAFAEL BELLOSO CHACIN
Bachelor of Science - Electronics Engineering – Minor in Telecommunications
UNIVERSIDAD DR. RAFAEL BELLOSO CHACIN
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