Summary
Overview
Work History
Education
Skills
Timeline
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Paola Ferreyra

Arcata,CA

Summary

Dynamic and dependable, I excel in team collaboration and training, enhancing safety and customer satisfaction. Skilled in CPR/AED and adept at fostering positive client relations, I consistently achieve and surpass goals through effective problem-solving and strong communication. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

4
4
years of professional experience

Work History

Lifeguard and Merchandise Associate

Knotts berry farm
Buena Park, CA
04.2023 - 08.2024
  • Recognized swimmers in need of assistance and acted quickly.
  • Adhered strictly to emergency action plans.
  • Communicated regularly with supervisors regarding any issues that arose during shifts.
  • Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
  • Filled out incident and accident reports and submitted to supervisor.
  • Led comprehensive safety training for new employees using company procedures.
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.
  • Used training and medical supplies to examine injured people and administer first aid.
  • Maintained accurate records of incident reports, pool chemicals, and patron counts.
  • Monitored weekly, monthly, and quarterly achievement goals.
  • Moved merchandise to retail areas and added new products to shelves, racks, and bins in a neat and well-presented fashion.
  • Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
  • Cleaned and organized display cases, shelves, and aisles.
  • Ensured compliance with company policies regarding pricing and promotions.
  • Assisted customers in locating desired items, and provided advice on product features.
  • Used radio and digital technology to stay in constant communication with other protective service workers.

Cashier Team Lead

Italian cravings
Irvine, CA
06.2020 - 08.2023
  • Counted and balanced cashier drawers.
  • Performed daily opening and closing procedures for the register area.
  • Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
  • Answered phone calls to assist customers with questions and orders.
  • Answered customer questions and provided store information.
  • Built and maintained productive relationships with employees.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
  • Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
  • Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.

Education

High School Diploma -

Western High School
Buena Park, CA
05-2024

Some College (No Degree) -

California State Polytechnic University, Humboldt
Arcata, CA

Skills

  • Group and individual instruction
  • Team bonding
  • Training and mentoring
  • Self-Directed
  • Cultural awareness
  • Effective problem-solver
  • CPR and AED training
  • Patron support
  • Record keeping
  • Strong client relations
  • Team collaboration
  • Strong communicator
  • Policy management
  • Dependable and responsible
  • Organization

Timeline

Lifeguard and Merchandise Associate

Knotts berry farm
04.2023 - 08.2024

Cashier Team Lead

Italian cravings
06.2020 - 08.2023

High School Diploma -

Western High School

Some College (No Degree) -

California State Polytechnic University, Humboldt

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Paola Ferreyra