PAOLA FLORES
Kissimmee,FL
Summary
Offering solid foundation in healthcare principles and strong desire to learn and develop in a clinical setting. Brings understanding of medical procedures and patient interaction skills. Ready to use and develop organizational and phlebotomy skills in Any role.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Phlebotomy
Park Place Behavioral Health
Kissimmee, FL
03.2023 - Current
- Led high-volume specimen collection workflow for 50+ patients daily in outpatient and inpatient environments while maintaining strong draw success rates.
- Delivered reassuring patient support during venipuncture and capillary collection for anxious individuals, helping improve patient experience.
- Oversaw specimen processing, centrifugation, and packaging in compliance with laboratory protocols to maintain specimen integrity and prevent cross-contamination.
- Coordinated reception operations, insurance verification, co-pay collection, appointment scheduling, and complex prior authorizations for specialized lab services and medications, reducing denials and improving turnaround times.
- Order lab supply for both Buildings.
Front Desk Receptionist
Park Place Behavioral Health Care
Kissimmee, FL
03.2023 - Current
- Greeted patients and visitors, maintaining a a welcoming front desk environment.
- Answered multi-line calls, routed inquiries, and relayed messages promptly.
- Scheduled appointments, coordinated calendars, and confirmed visit details.
- Verified insurance information and updated patient demographics accurately.
- Maintained confidential records and supported HIPAA-compliant intake procedures.
- Coordinated patient check-in, paperwork completion, and referral documentation.
- Assisted staff with daily front office workflow and priority requests.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Substance Abuse Prevention Coordinator
Park Place Behavioral Health Care
Kissimmee, FL
2023 - Current
- Coordinated substance abuse prevention activities aligned with behavioral health program goals and community outreach needs.
- Educated clients and families on prevention strategies, recovery resources, and healthy coping skills.
- Facilitated screening, referral, and follow-up coordination for substance use support services.
- Collaborated with counselors, case managers, and community partners to support continuity of care.
- Maintained accurate documentation for client contacts, program activities, and service referrals.
- Verified donor identity and processed chain-of-custody documentation for drug screening specimens.
- Collected urine, saliva, and breath samples following federal and workplace testing protocols.
- Inspected testing equipment and supplies to maintain clean, secure collection environment.
- Explained testing procedures and confidentiality requirements to donors with professionalism.
- Recorded results accurately in compliance systems and maintained detailed custody records.
- Coordinated specimen transport and handled sealed samples according to security standards.
- Identified collection discrepancies and escalated issues to supervisors for resolution.
- Supported compliance audits by organizing forms, logs, and testing documentation.
Prior Authorization Coordinator
Park Place Behavioral Health Care
Kissimmee, FL
2024 - Current
- Coordinated prior authorization requests with payors, ensuring complete documentation and timely submissions.
- Verified insurance benefits and eligibility for behavioral health services, reducing coverage delays.
- Tracked authorization status in electronic systems, following up on pending approvals and renewals.
- Communicated with clinicians and intake staff to gather medical necessity details for requests.
- Reviewed authorization requirements and payer guidelines to support accurate service approvals.
- Maintained organized records for authorizations, denials, and appeals to support compliant case management.
- Resolved authorization issues by contacting insurance representatives and clarifying request requirements.
- Supported patient access to care by coordinating approvals, documentation, and referral updates.
- Improved patient satisfaction by efficiently managing prior authorization requests and ensuring timely approvals.
Education
No Degree - Phlebotomy
Ana G. Mendez University
Orlando, FL06-2023
Skills
- Blood Draw
- Insurance verification
- Benefit coverage
- Authorizations
- Specimen processing
- Organizational skills
- Patient scheduling
- Strong organization
- Data entry proficiency
Phone
321-317-7465
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Phlebotomy
Park Place Behavioral Health
03.2023 - Current
Front Desk Receptionist
Park Place Behavioral Health Care
03.2023 - Current
Substance Abuse Prevention Coordinator
Park Place Behavioral Health Care
2023 - Current
Prior Authorization Coordinator
Park Place Behavioral Health Care
2024 - Current
No Degree - Phlebotomy
Ana G. Mendez University