Paola Foster
Downingtown,PA
Summary
Dedicated to exceptional customer service by exceeding client expectations. Proficient in coordinating travel arrangements, providing tailored itineraries, and guaranteeing client contentment. Demonstrated ability to manage client interactions adeptly and address concerns promptly. Skilled in utilizing Microsoft Office, QuickBooks, and Microsoft Dynamics GP for efficient operations.
Overview
28
28
years of professional experience
Work History
Travel Consultant
Boardwalk Travel
05.2025 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
Client Experience Specialist
THE FOOD SOURCE INTERNATIONAL
08.2023 - Current
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Achieved high levels of customer satisfaction through consistent delivery of quality work, attention to detail, and proactive problem-solving efforts.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
Logistics Specialist
R.J. EVERCREST POLYMERS, INC
05.2019 - 08.2023
- Build effective relationships and credibility with operations and clients.
- Identify best carrier selections exceeding client expectations with lowest possible cost.
- Provide ad hoc analytical problem solving in times of crisis.
- Communicate daily with carriers and suppliers.
- Schedule carriers to maximize efficiency and profitability.
- Plan and review supply and demand while executing shipments and deliveries.
Accountant
HUNT ENGINEERING
08.2014 - 05.2019
- Prepared and distributed Monthly Financial Reports.
- Provided weekly labor & budget analysis.
- Established and maintained client files in accounting system.
- General Accounting practices such as: accounts receivable, accounts payable, expense tracking and client invoicing.
- Worked with Engineers to prepare project invoicing according to contract documents.
Director
OFFSHOOTS DÉCOR
08.2009 - 08.2014
- Promoted in just 3 months to oversee daily operations following superior-rated performance.
- Dramatically boosted revenue streams in just 3 months of tenure by exceeding sales and profit goals through enforcement of sound merchandising and loss control strategies, driving optimal customer satisfaction, associate productivity and P&L results.
- Excelled in building and motivating management and hourly teams. Developed entry-level associates to leadership positions and quickly became one of the primary trainers.
Owner
THE BOUQUET SHOP
10.2003 - 05.2009
- Led and motivated the team to increase sales and ensure efficiency.
- Analyzed sales figures and interpreted trends to facilitate planning.
- Forecasted volume of future sales to maximize profits.
- Ensured that quality, customer service, health and safety standards are met.
- Initiated changes to improve the business, e.g., revising opening hours to ensure the store can effectively compete locally.
- Organized professional training and development in addition to payroll management, scheduling, staffing, contracts, and budgeting.
Securities Trader
THE VANGUARD GROUP
09.1997 - 10.2003
- Administered Stock and Mutual fund trades for clients that invested over $1 Million in Vanguard.
- Committed to client resolution while conducting intensive research for securities on Bloomberg Terminal.
- Assist High Net Worth Clients in meeting and maintaining financial goals.
- Trained new representatives Synergy Investment Software and Bloomberg Terminal.
- Maintain effective working relationships across Vanguard and with regulatory agencies.
Education
Bachelor of Arts - Human Resource Management & Business Administration
CABRINI UNIVERSITY
Radnor, PA05-1997
Skills
- Exceptional customer service
- Travel research
- Advanced itinerary planning
- Travel industry expertise
- Travel arrangements
Personal Information
Availability: Actively seeking a full-time position
Affiliations
- CLIA
- IATA
Languages
Italian
Full Professional
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in new destinations
- Enjoy hobbies that combine physical activity with outdoor exploration
- Learning new cooking techniques and expanding my culinary skills
Timeline
Travel Consultant
Boardwalk Travel
05.2025 - Current
Client Experience Specialist
THE FOOD SOURCE INTERNATIONAL
08.2023 - Current
Logistics Specialist
R.J. EVERCREST POLYMERS, INC
05.2019 - 08.2023
Accountant
HUNT ENGINEERING
08.2014 - 05.2019
Director
OFFSHOOTS DÉCOR
08.2009 - 08.2014
Owner
THE BOUQUET SHOP
10.2003 - 05.2009
Securities Trader
THE VANGUARD GROUP
09.1997 - 10.2003
Bachelor of Arts - Human Resource Management & Business Administration
CABRINI UNIVERSITY
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