Paola Garcia
Palomar Modular Buildings
Waxahachie,TX
2
Languages
7
years of professional experience
Detail-oriented Office Administrative Assistant with extensive experience in customer service, administrative support, and task prioritization. Skilled in complaint resolution, data entry, and time management, bringing a proactive approach to streamlining office operations. Dedicated to delivering efficient administrative solutions and fostering positive relationships to support team success.
Work History
Receptionist, Accounts Receivable
7 Months- Processed accounts receivable transactions, maintaining accurate records and facilitating timely payments.
- Collaborated with finance team to reconcile discrepancies in billing and payment records, enhancing accuracy.
- Managed incoming calls and directed inquiries to appropriate departments, ensuring efficient communication flow.
- Managed incoming calls with professionalism, directing inquiries to relevant departments.
- Demonstrated versatility in handling multiple responsibilities including receptionist duties, accounts receivable tasks, and general administrative support.
- Organized office documents and files, maintaining a clean workspace for optimal productivity.
Customer Service Representative
2 Years 3 Months- Resolved customer complaints and inquiries courteously and efficiently, enhancing customer satisfaction.
- Utilized strong verbal and written communication skills to effectively interact with customers and address their needs.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Developed strong customer relationships and loyalty through effective communication.
- Provided personalized customer service, addressing questions and resolving basic account issues promptly.
- Remained open to feedback from supervisor and peers to build and improve skills set.
Receptionist
10 Months- Greeted visitors warmly, enhancing their experience and fostering a welcoming environment.
- Processed cash and credit card payments accurately, ensuring smooth transactions.
- Answered phones professionally, adhering to organizational protocols and providing clear information.
- Answered questions about organization and provided callers with address, directions, and other information.
- Checked visitors in and directed or escorted to appropriate departments and personnel.
- Ensured reception area was clean at all times and stocked with necessary supplies.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Handled cash and credit card payments with accuracy.
- Registered visitors upon arrival at reception desk. and directed or escorted to appropriate departments and personnel.
Insurance Verification Specialist
1 Year 8 Months- Verified insurance coverage and eligibility prior to appointments and procedures.
- Demonstrated expertise in verifying insurance coverage and eligibility for patients by utilizing various online databases, phone calls, and other resources.
- Reviewed patient deductibles and copays for accurate billing system entry.
- Verified insurance coverage and eligibility to ensure patients received timely care.
- Utilized exceptional customer service skills to effectively communicate with insurance companies, providers, and patients regarding benefit information.
- Addressed and resolved issues identified by billing staff related to eligibility and coverage.
- Utilized online databases, phone calls, and other resources to confirm insurance coverage and eligibility for patients.
- Answered incoming telephone calls to assist patients and staff. and directed calls to appropriate staff.
Education
Associate in Arts (A.A.) - Criminal Justice
Skills
Data entry
Payment processing
Call management
Administrative support
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Customer service
Complaint resolution
Complaint management
Issue resolution
Time management
Task prioritization
Task management
Office administration
Assertiveness
Prioritization
Task management
LANGUAGES
Spanish
Bilingual
Timeline
Receptionist, Accounts Receivable
Palomar Modular Buildings
08.2025 - 03.2026Read More
Customer Service Representative
Rockett SUD
03.2023 - 06.2025Read More
Receptionist
Beaumont Freightliner
11.2021 - 09.2022Read More
Insurance Verification Specialist
Alpine Orthopedic
02.2019 - 10.2020Read More
South Texas College
Associate in Arts (A.A.) from Criminal Justice
Read More