Paola Garcia Martelo
Bulverde
Summary
Detail-oriented and customer-focused professional with experience handling cash transactions and providing high-quality service in fast-paced environments. Skilled in processing deposits, withdrawals, and payments with accuracy while maintaining strict adherence to security procedures and banking policies. Strong communication and problem-solving abilities, with a proven track record of building positive relationships with clients and addressing their financial needs efficiently.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Bank Teller
PNC Bank
San Antonio
11.2024 - Current
- Processed customer transactions with accuracy and speed.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Managed cash drawer and balanced transactions at the end of shifts.
Registered Behavior Technician
The Behavior Co.
Columbia
03.2024 - 07.2024
- Implemented behavior intervention plans for clients with developmental disabilities.
- Assisted in data collection and analysis to track client progress.
- Collaborated with team members to develop individualized treatment strategies.
- Maintained accurate documentation of client sessions and behavior reports.
Registered Behavior Technician
Bilingual Therapy Services
Fayetteville
06.2023 - 02.2024
- Facilitated social skills groups for children with Autism Spectrum Disorders.
- Observed student behavior in various environments to assess levels of functioning and progress towards goals.
- Assisted in data collection and analysis to track client progress.
Education
Bachelor of Arts - Psychology
University of South Florida
Tampa, FL 08.2022 - 05.2023
Skills
- Cash handling
- Transaction processing
- Behavior intervention
- Data collection
- Customer service
- Team collaboration
- Attention to detail
- Customer relationship management
Languages
Spanish
Native/ Bilingual
Timeline
Bank Teller
PNC Bank
11.2024 - Current
Registered Behavior Technician
The Behavior Co.
03.2024 - 07.2024
Registered Behavior Technician
Bilingual Therapy Services
06.2023 - 02.2024
Bachelor of Arts - Psychology
University of South Florida
08.2022 - 05.2023