Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paola Gomez

Santa Fe,NM

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level human resources assistant position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

CHRISTUS St. Vincent
08.2021 - Current
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Processed medical insurance claims and payments.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Restaurant Hostess

Inn and Spa at Loretto
12.2018 - 09.2020
  • Assisted with efficient and successful operations by helping facilitate communications between front and back-of-house teams.
  • Upheld health code requirements by consistently following standards for cleanliness, storage, and sanitation.
  • Kept station stocked with menus, silverware, and kids' supplies for new guests.
  • Maintained efficient dining operations by monitoring incoming guest levels and table turnover.
  • Stayed upbeat at all times and expertly managed service issues and conflicts.
  • Offered customers top service through extensive knowledge of restaurant operations, surrounding attractions, and local happenings.
  • Kept customers happy, seating each quickly and always resolving complaints to complete satisfaction.
  • Promoted specialties to customers through prepared talks at the time of seating.

After-School Tutor

Ramirez Thomas Elementary School
11.2019 - 05.2020
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Assessed students' progress throughout tutoring sessions and adjusted instructional methods and content focus.
  • Responded to after hours email and telephone requests to provide students assistance with specific questions.

Education

High School Diploma -

Capital High School
Santa Fe, NM
05.2019

Skills

  • Scheduling appointments
  • Phone reception
  • Customer service
  • Communication
  • Problem-solving
  • Office Organization

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Front Desk Receptionist

CHRISTUS St. Vincent
08.2021 - Current

After-School Tutor

Ramirez Thomas Elementary School
11.2019 - 05.2020

Restaurant Hostess

Inn and Spa at Loretto
12.2018 - 09.2020

High School Diploma -

Capital High School

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Paola Gomez