Paola Gutierrez
Indio,CA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
6
6
years of professional experience
Work History
Outreach & Enrollment Coordinator
WelbeHealth
La Quinta, California
05.2025 - Current
- Performed precise data entry across Salesforce, Athena, and Excel for enrollment tracking.
- Documented outreach initiatives thoroughly to support efficient participant enrollment.
- Supported outreach events through material orders, marketing preparation, and flyer creation.
- Aided team in achieving 14 successful enrollments while fulfilling dual responsibilities.
- Aid MOE team in covering enrollment specialist functions; handle SOC, conduct enrollment conferences, schedule assessments, gather documentation, and support OS with pre-enrollment responsibilities.
Case Manager
Martha's Village & Kitchen
05.2024 - 04.2025
- Maintained accurate records of client interactions and services provided, using relevant software systems.
- Connected clients with appropriate resources and referrals for housing, healthcare, and homecare opportunities.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Maintained up-to-date case records with case activity status.
Case Manager
Mizell Center
02.2024 - 05.2024
- Connected clients with community resources and programs.
- Detailed client visits, with thorough documentation and official reports.
- Conducted outreach efforts to promote community resources and services.
- Assessed client needs and determined appropriate services.
- Collaborated with other service providers to ensure continuity of care for clients.
Social Services Assistant
Country Villa Belmont Heights Healthcare Center
Long Beach, CA
08.2019 - 12.2019
- Creating comprehensive care plan for clients with a step-by-step approach to ensure all necessary data is gathered
- Assisting clients with connecting to resources that allow them to continue to have a sense of autonomy and dignity
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Assisted clients with completing applications for government services and benefits.
Education
BS - COMMUNICATION
SAN JOSE STATE UNIVERSITY
06-2019
AA - COMMUNICATION
COLLEGE OF THE DESERT
06-2017
Skills
- Data entry and analysis
- Organizational Skills
- Communication Skills
- Cross-functional teamwork
- Microsoft Office
- Case management
- Fluent in Spanish
- Service documentation
Timeline
Outreach & Enrollment Coordinator
WelbeHealth
05.2025 - Current
Case Manager
Martha's Village & Kitchen
05.2024 - 04.2025
Case Manager
Mizell Center
02.2024 - 05.2024
Social Services Assistant
Country Villa Belmont Heights Healthcare Center
08.2019 - 12.2019
BS - COMMUNICATION
SAN JOSE STATE UNIVERSITY
AA - COMMUNICATION
COLLEGE OF THE DESERT
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