Motivated and dedicated student seeking an opportunity to apply my knowledge and skills in a challenging and dynamic environment to contribute to any organizations success while gaining practical experience and professional growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ticket Sales Representative
Yuma County Fair
Yuma, Arizona
10.2022 - 10.2022
Ticket Sales:
Managed the sale of entry tickets, ride passes, and special event tickets at various ticket booths throughout the fairgrounds.
Handled cash, credit card, and digital payments accurately and efficiently, ensuring prompt and secure transactions.
Customer Service:
Greeted and assisted customers with a friendly and helpful attitude, addressing questions and concerns about ticket pricing, event schedules, and fairground facilities.
Provided information about daily promotions, discounts, and special events to enhance the customer experience.
Administrative Tasks:
Maintained detailed records of daily transactions, ticket sales reports, and inventory logs.
Assisted in training new ticket sales staff, providing guidance on procedures and customer service standards.
Customer Service Representative
Advanced Call Center Technologies San Luis
San Luis, AZ
06.2022 - 07.2022
Customer Support: Provide exceptional customer service by handling inbound and outbound calls, emails, and chat inquiries, resolving customer issues and complaints efficiently.
Problem Resolution: Diagnose and troubleshoot technical problems, guiding customers through step-by-step solutions to ensure satisfaction and resolution.
Information Management: Accurately document customer interactions, transactions, and details of inquiries, complaints, and comments, maintaining thorough records in the CRM system.
Team Collaboration: Collaborate with team members and other departments to resolve complex customer issues and improve overall service quality.
Feedback and Improvement: Gather customer feedback and provide insights to management to help improve products, services, and customer experience.
Daycare Assistant
Lil Winder's Day Care
San Luis, AZ
03.2019 - 05.2019
Child Supervision: Provided attentive care and supervision for children aged 4 to 5 years, ensuring a safe and nurturing environment.
Activity Coordination: Planned and conducted age-appropriate activities, including arts and crafts, educational games, and outdoor play, promoting physical, social, and cognitive development.
Routine Management: Assisted with daily routines, including feeding, potty training, and nap times, fostering consistency and comfort for children.
Communication: Maintained open and effective communication with parents and guardians, providing regular updates on their child's progress, behavior, and milestones.
Health and Safety: Implemented health and safety protocols, including sanitizing toys and surfaces, administering basic first aid, and ensuring compliance with daycare regulations.
Education
Associate of Arts - Liberal Arts And General Studies
Arizona Western College
Yuma, AZ
05-2024
High School Diploma -
San Luis High School
San Luis, AZ
05-2021
Skills
Customer Complaint Resolution
Customer Assistance
Early Childhood Development
Classroom Organization
CPR training
Lesson Planning
Data Entry
Active Listening
Patient
Multitasking
Problem-Solving
Affiliations
Cross Country
Soccer
Tennis
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
Community of Learners Award
Certification
Certified Nursing Assistant
CPR Certificate
References
References available upon request.
Timeline
Ticket Sales Representative
Yuma County Fair
10.2022 - 10.2022
Customer Service Representative
Advanced Call Center Technologies San Luis
06.2022 - 07.2022
Daycare Assistant
Lil Winder's Day Care
03.2019 - 05.2019
Associate of Arts - Liberal Arts And General Studies