Paola Herrera

• Ticket Sales:
• Managed the sale of entry tickets, ride passes, and special event tickets at various ticket booths throughout the fairgrounds.
• Handled cash, credit card, and digital payments accurately and efficiently, ensuring prompt and secure transactions.

Customer Service:

• Greeted and assisted customers with a friendly and helpful attitude, addressing questions and concerns about ticket pricing, event schedules, and fairground facilities.
• Provided information about daily promotions, discounts, and special events to enhance the customer experience.

Administrative Tasks:

• Maintained detailed records of daily transactions, ticket sales reports, and inventory logs.
• Assisted in training new ticket sales staff, providing guidance on procedures and customer service standards.

• Customer Support: Provide exceptional customer service by handling inbound and outbound calls, emails, and chat inquiries, resolving customer issues and complaints efficiently.
• Problem Resolution: Diagnose and troubleshoot technical problems, guiding customers through step-by-step solutions to ensure satisfaction and resolution.
• Information Management: Accurately document customer interactions, transactions, and details of inquiries, complaints, and comments, maintaining thorough records in the CRM system.
• Team Collaboration: Collaborate with team members and other departments to resolve complex customer issues and improve overall service quality.
• Feedback and Improvement: Gather customer feedback and provide insights to management to help improve products, services, and customer experience.

• Child Supervision: Provided attentive care and supervision for children aged 4 to 5 years, ensuring a safe and nurturing environment.
• Activity Coordination: Planned and conducted age-appropriate activities, including arts and crafts, educational games, and outdoor play, promoting physical, social, and cognitive development.
• Routine Management: Assisted with daily routines, including feeding, potty training, and nap times, fostering consistency and comfort for children.
• Communication: Maintained open and effective communication with parents and guardians, providing regular updates on their child's progress, behavior, and milestones.
• Health and Safety: Implemented health and safety protocols, including sanitizing toys and surfaces, administering basic first aid, and ensuring compliance with daycare regulations.