PAOLA JOHANA BENITEZ ARIAS
Bonita Springs
Summary
Consistently commended by superior for resolving volatile customer situations quickly and courteously. Friendly Sales Associate adept at working in diverse retail and customer service environments. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Accuracy-focused banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Persuasive communicator analytical in solving customers' problems.
Reliable teller with experience in fast-paced financial environments, skilled in handling transactions accurately and efficiently. Possess strong mathematical skills, customer service orientation, and adeptness in using banking software. Known for improving transaction processing times and enhancing customer satisfaction through prompt service.
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.
Overview
9
9
years of professional experience
Work History
Associate Baker
JP Morgan Chase Bank
10.2021 - 10.2024
- Assisting Clients with their account needs
Store Manager
Cricket
01.2017 - 10.2021
- Managed day-to-day development issues
- Facilitated a fast-paced and dynamic entrepreneurial environment
- Streamlined workflow
- Developed monthly reports
- Translated calls
- Helped people solve their phone issues
- Used computer to check accounts
Crew
McDonald’s
Miami
03.2016 - 01.2017
- Maintained high standards of customer service during high-volume, fast-paced operations
- Displayed enthusiasm and knowledge about the restaurant’s menu and products
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members
- Taking orders on the drive thru
- Using Computer to manage inventory
CRM Experienced
Progressive Insurance
- Providing solutions to customer needs
- Taking Payments
- Transferring to the right department when information is needed
- Offer and promoting products
- Inbound calls
Education
Associate of Arts - Business Administration
Miami-Dade Community College
North Miami02.2025
High School Diploma -
Adonay Bilingual Institute
Honduras01.2011
Skills
- Excellent Attention to detail
- Fast Learner
- Experience with computers
- Efficient multi-tasker
- Inventory management
- Bilingual (English/Spanish)
- Customer service
- Problem solving
- Sales proficiency
- Cash distribution
- Relationship building
- Inbound customer calls
- Night and safe deposit procedures
- Opening accounts
- Opening and closing procedures
- Closing procedures
- ATM balancing
- Money transfers
- Employee training assistance
- Mobile banking support
- Retention strategies
- Teller support
- Account servicing
- Branch operations
- Balance transfers
- Teller background
- Customer education
- Account closings
- Cash management
- Money auditing
- Consumer banking
- Know your customer
- Educating clients
- Teller experience
- Money handling
- Check cashing and withdrawals
Timeline
Associate Baker
JP Morgan Chase Bank
10.2021 - 10.2024
Store Manager
Cricket
01.2017 - 10.2021
Crew
McDonald’s
03.2016 - 01.2017
CRM Experienced
Progressive Insurance
Associate of Arts - Business Administration
Miami-Dade Community College
High School Diploma -
Adonay Bilingual Institute