Paola Lopez
Brandon,FL
Summary
Motivated student working towards my Bachelor's of science in Business administration. Possess experience in Customer service, sales and account receivables. Proven success working within fast-paced, collaborative settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Laboratory Technician
HCA Healthcare Hospital
03.2021 - 05.2023
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Calibrated and maintained instruments to keep equipment fully operational.
- Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
- Documented information by maintaining daily logs and equipment record books.
Sales Associate
T-Mobile
10.2019 - 03.2020
- Led customers through smooth sales processes.
- Asked probing and pertinent questions to understand customers' needs and match individuals to product offerings.
- Increased sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets.
- Answered questions during initial contact and follow-up calls with sales prospects.
- Maintained a comprehensive knowledge of competitors'' offerings, allowing for swift adaptation of sales tactics as needed.
- Organized regular promotions and incentives for customers, boosting both short-term sales volume and long-term brand loyalty.
- Educated customers about billing, payment processing and support policies and procedures.
Lead Customer Service Representative
Ashley's Furniture Homestore
12.2017 - 09.2019
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
- Operated register to process credit card, cash and debit transactions.
- Maintained accurate records of all financial transactions which were essential in supporting audit processes and financial reporting.
- Prepared daily bank deposits and cash and coin orders.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
Cashier
Pollo Tropical
06.2017 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
Education
Bachelor of Science - Business Administration And Management
Bryan University
Tempe, AZ10.2025
Associate of Science - Medical Laboratory Technology
Southern Technical College
Tampa, FL03.2022
Skills
- Laboratory safety protocols
- Sample Preparation
- Microscopy techniques
- Lab result interpretation
- Specimen Processing
- Research and documentation
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Money handling abilities
Certification
- Licensed Medical Laboratory Technician
- Licensed insurance agent
Languages
Spanish
Native or Bilingual
Work Preference
Work Type
Part TimeWork Location
HybridRemoteImportant To Me
Work-life balanceWork from home optionPersonal development programsFlexible work hoursTimeline
Laboratory Technician
HCA Healthcare Hospital
03.2021 - 05.2023
Sales Associate
T-Mobile
10.2019 - 03.2020
Lead Customer Service Representative
Ashley's Furniture Homestore
12.2017 - 09.2019
Cashier
Pollo Tropical
06.2017 - 12.2017
Bachelor of Science - Business Administration And Management
Bryan University
Associate of Science - Medical Laboratory Technology
Southern Technical College
- Licensed Medical Laboratory Technician
- Licensed insurance agent
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