Paola Lopez
Fontana,CA
Summary
Dynamic Health Service Assistant with a proven track record at San Bernardino Department of Public Health, excelling in customer service and communication. Skilled in scheduling and relationship building, I enhanced operational efficiency and improved customer satisfaction through effective problem-solving and organizational skills. Committed to delivering exceptional patient care and support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Health Service Assitant
San Bernardino Department of Public Health
10.2021 - Current
- Assisted in daily operations, enhancing customer service and support processes.
- Developed effective communication strategies to address customer inquiries and resolve issues.
- Streamlined inventory management procedures, ensuring accurate stock levels and availability.
- Collaborated with team members to implement process improvements for increased efficiency.
- Screening participant for enrollment, scheduling, offering resources, providing customer services, answering phones, and data entry.
Medical Assistant
San Sebastian Family Medical Clinic
08.2020 - 10.2020
- Administered patient care including vital sign monitoring and medical history documentation.
- Assisted healthcare providers during examinations and procedures, ensuring efficiency and patient comfort.
- Managed patient scheduling and coordinated appointments to optimize clinic workflow.
- Educated patients on treatment plans, medications, and follow-up care for improved health outcomes.
- Maintained accurate electronic health records, ensuring compliance with privacy regulations and data integrity.
Customer Representative
Oportun
10.2018 - 08.2019
- Assisted customers with inquiries, providing information on products and services.
- Processed customer orders efficiently using company software systems.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Collaborated with team members to improve service delivery standards.
- Communicate with customers, employees to answer questions or explain information in a calm manner. Operate computers programmed with accounting software to record, store and analyze information.
Intermediate Clerical
DPSS
01.2014 - 12.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Perform general office duties, such as filing, data entry, answering telephones and handling routine correspondence. Maintain and update filing cabinet and database system utilizing a computer.
Education
Fontana Adult School
Fontana, CANDPP Lifestyle Coach - Community Health Worker Level 2
Association of Diabetes Care & Education Specialists
Panorama City, CA07-2025
No Degree - Medical Assistant
Mission Career College
San Bernardino, CA10-2020
No Degree - Business Administration
Maxine Water Employment Prep Center
Los Angeles, CA10-2015
Skills
- Customer assistance
- Verbal and written communication
- Customer service
- Hospitality
- Microsoft office
- Scheduling appointments
- Relationship building
- Computer skills
- Multitasking Abilities
- Excellent communication
- Customer satisfaction
- Organizational skills
- Active listening
- Customer engagement
Certification
- Licensed WIC Nutrition Assistant - October/2021-Curent
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Health Service Assitant
San Bernardino Department of Public Health
10.2021 - Current
Medical Assistant
San Sebastian Family Medical Clinic
08.2020 - 10.2020
Customer Representative
Oportun
10.2018 - 08.2019
Intermediate Clerical
DPSS
01.2014 - 12.2016
Fontana Adult School
NDPP Lifestyle Coach - Community Health Worker Level 2
Association of Diabetes Care & Education Specialists
No Degree - Medical Assistant
Mission Career College
No Degree - Business Administration
Maxine Water Employment Prep Center
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