Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anfernie Patterson

Kimball,MN

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Worked in a warehouse for 3 years. Started off as just a regular picker and worked to become a Pick lead. Very quick learner and more of a hands-on learner.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Access Assitant

CentraCare
06.2021 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.

Assiatant Manager

Subway
09.2019 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Pick Lead

Fullfillment Distrobution Center
03.2016 - 10.2019
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Education

High School Diploma -

Technical Senior High School
Saint Cloud, MN
05.2014

Skills

  • Customer Satisfaction
  • Electronic Health Records Systems
  • Payment Processing
  • Team Leadership
  • Till Counting
  • Cash Register Operation
  • Customer Assistance
  • Upselling Strategies
  • POS Systems and transactions
  • Safe Food Handling Procedures
  • Cutting Techniques
  • Food Preparation and Safety

Certification

  • Food safety certified Training - 2021-2023

Timeline

Patient Access Assitant

CentraCare
06.2021 - Current

Assiatant Manager

Subway
09.2019 - Current

Pick Lead

Fullfillment Distrobution Center
03.2016 - 10.2019

High School Diploma -

Technical Senior High School

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Anfernie Patterson