Paola Lopez
Phoenix,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Kitchen Staff Member
The Refugee Coffee and Wine
Phoenix, Arizona
05.2025 - 11.2025
- Prepared and served beverages in a fast-paced café environment.
- Maintained cleanliness and organization of kitchen and dining areas.
- Helped front of the house when it was slow in the kitchen with making coffee or cocktails or taking customers orders.
- Followed safety protocols to ensure a safe working environment.
- Maintained cleanliness of work areas throughout shift.
- Prepared ingredients by washing, chopping, and measuring food items.
Delivery Driver
Next Level Logistics
Phoenix
06.2023 - 05.2025
- Delivered packages efficiently across assigned routes.
- Managed daily vehicle inspections and maintenance checks.
- Communicated with dispatch regarding delivery schedules and changes.
- Navigated using GPS systems for optimal route planning.
- Loaded and unloaded packages from delivery vehicle securely.
- Assisted in training new drivers on best practices and procedures.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Customer Service Representative
Peppermill Casino
West Wendover, Nevada
06.2021 - 05.2023
- Assisted guests with inquiries and provided accurate information about services.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed transactions efficiently using point-of-sale systems and cash handling procedures.
- Assisted guests with inquiries and provided information on hotel services.
- Assisted guests in booking tours and activities as well as making restaurant reservations.
Doc
Amazon warehouse
Avondale, Arizona
12.2020 - 05.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Loaded and unloaded products from trucks and storage areas.
- Operated pallet jack to transport goods within warehouse efficiently.
- Supported team members by sharing knowledge and best practices in community engagement.
- Participated in trade shows to promote the organization's services to a larger audience.
Education
Certified Is Hair And Makeup - Cosmetology
Avalon
Mesa, AZ 06.2018 - 07.2019
Compadre Academy
Guadalupe , AzSkills
- Hairstyles-braider
- Easy on training
- Customer service excellence
- Sales techniques
- Time management
- Communication skills
- Problem solving
- Spanish language fluency
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
- Certified in makeup
References
References available upon request.
Timeline
Kitchen Staff Member
The Refugee Coffee and Wine
05.2025 - 11.2025
Delivery Driver
Next Level Logistics
06.2023 - 05.2025
Customer Service Representative
Peppermill Casino
06.2021 - 05.2023
Doc
Amazon warehouse
12.2020 - 05.2021
Certified Is Hair And Makeup - Cosmetology
Avalon
06.2018 - 07.2019
Compadre Academy