PAOLA MAGDALY GONZALEZ

Dollar General — Part-Time Sales Lead

• Lead associates during assigned shifts by delegating tasks, communicating priorities, and ensuring daily responsibilities are completed efficiently.

• Led associates during shifts by delegating tasks and communicating priorities, ensuring completion of daily responsibilities.

• Supported Store Manager in maintaining store standards, ensuring compliance with company policies, and fostering a safe, organized work environment.

• Maintain inventory and merchandise presentation by stocking shelves, organizing products, completing cycle counts, and ensuring merchandise is properly displayed.

• Lead and assist with unloading truck deliveries, organizing rolltainers, and efficiently stocking merchandise to maintain product availability.

• Train and assist new team members with register operations, store procedures, customer service, and daily responsibilities.

• Resolved customer concerns professionally, enhancing customer service and contributing to a positive shopping experience.

FIVE BELOW — North Bergen, NJ

Customer Experience Manager | March 2022 – April 2025

Career Progression: Associate/Cashier → Part-Time Associate → Full-Time Associate → Customer Experience Manager

• Promoted to Customer Experience Manager, taking on increased leadership and operational responsibilities similar to an Assistant Manager role.

• Managed the Candy, Snacks & Drinks department, ensuring merchandise was consistently stocked, organized, properly priced, and within expiration dates.

• Helped lead the team in maintaining company standards, completing daily tasks, providing excellent customer service, and keeping the store organized and ready for customers and management visits.

• Assisted with store openings and closings, ensuring compliance with nightly procedures and accurate cash handling.

• Conducted interviews with candidates by conducting interviews, assisting with associate selection, and helping new employees complete the onboarding process.

Verified merchandise pricing and completed price changes for accurate labeling.

• Consistently supported team members by stepping in to complete outstanding tasks and helping ensure daily operational goals were met.

• Continued developing knowledge of computer systems, store operations, and merchandise organization, including setting up and maintaining sales-floor sections.

• Promoted to full-time after demonstrating continued reliability, leadership, and ability to take on additional responsibilities.

• Prepared store for management visits by fully recovering, organizing, stocking, and maintaining a presentation-ready sales floor, directly supporting sales goals.

• Promoted to a part-time position after consistently demonstrating initiative and supporting management with daily store operations.

• Started as a cashier/associate and quickly became known for a strong work ethic, reliability, punctuality, and willingness to take on additional responsibilities.

• Assisted with opening and closing the store, including following nightly procedures and handling cash and register responsibilities.

Completed price changes and scanned out damaged merchandise according to company procedures.

Conducted interviews, assisted with associate selection, and helped new employees complete the onboarding process during hiring.

• Regularly checked expiration dates on candy, snacks, and beverages and removed damaged or expired merchandise according to company procedures.

• Responsible for completing price changes and scanning out damaged merchandise according to company procedures.

• Led team in upholding company standards, completing daily tasks, delivering excellent customer service, and ensuring store readiness for customers and management visits.

BJ’s Wholesale Club — Sales Associate / Cashier

• Delivered friendly and professional customer service by assisting members with inquiries, locating products, and guiding them to appropriate aisles.

• Provided friendly and professional customer service by assisting members with questions, locating products, and directing them to the appropriate aisles.

• Fulfilled online and curbside orders accurately and efficiently, ensuring orders were completed and ready for customer pickup.

• Prepared and organized shopping carts for customers, carefully handling canned goods, glass jars, and other merchandise to prevent damage or breakage.

• Stocked and organized merchandise throughout store to ensure neat, clean aisles for optimal shopping experience.

• Cleaned and sanitized cash registers and maintained a clean, organized, and sanitary work area.

• Assisted with closing procedures by recovering merchandise and ensuring assigned areas were organized and ready for the next business day.

• Collaborated effectively in fast-paced retail environment, sustaining positive and professional interactions with customers and team members.

Burger King — Team Member

● Delivered respectful, friendly, and professional customer service, enhancing customer satisfaction during order assistance.

● Provided respectful, friendly, and professional customer service while assisting customers with their orders and requests.

● Expedited order fulfillment by organizing, preparing, and delivering food accurately and promptly, improving customer experience.

● Processed and prepared DoorDash orders, ensuring orders were complete and ready for pickup.

● Maintained an organized and clean kitchen by keeping work areas, equipment, and stations clean throughout each shift.

● Worked both morning and evening shifts, adapting to different responsibilities and maintaining productivity in a fast-paced environment.

● Collaborated with team members to ensure smooth operations during busy periods.

● Cultivated customer-service, communication, teamwork, time-management, and multitasking skills, contributing to a collaborative work environment.