Summary
Overview
Work History
Education
Skills
References
Timeline
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Paola Mercado

Bellflower,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Youth Program Worker

YMCA
06.2023 - Current
  • Enhanced youth engagement by implementing creative and interactive activities in program sessions.
  • Improved program outcomes by consistently updating and modifying curriculum to align with current trends and needs
  • Facilitated effective communication between parents, and program administration, ensuring a collaborative approach to youth development.
  • Teach vocal class once a week

Front Desk Staff Member

YMCA
09.2018 - Current
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.
  • Increased customer loyalty by addressing concerns promptly and professionally.
  • Streamlined front desk operations for improved efficiency and guest experience.
  • Assisted guests with reservations, ensuring accurate booking information and timely confirmations.
  • Maintained a clean and welcoming lobby area, contributing to a positive first impression for visitors.
  • Handled cash transactions accurately, maintaining proper accounting records for financial reporting purposes.
  • Managed phone lines effectively, directing calls appropriately and minimizing wait times for callers.
  • Resolved guest complaints diplomatically, leading to increased overall satisfaction ratings.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Filing important documents in back office

Education

Bachelor of Arts - Music

Cal State Los Angeles
Los Angeles, CA
05.2024

Certificate of Achievement - Commercial Music Production

Cerritos College
Norwalk, CA
12.2022

High School Diploma -

Warren High School
Downey, CA
06.2017

Skills

  • Effective Communication Abilities
  • Time Management Mastery
  • Data Collection and Analysis
  • Foreign language fluency
  • Customer service expertise
  • Computer proficiency
  • Scheduling appointments
  • Multitasking capabilities
  • Team player attitude
  • Telephone etiquette
  • Active listening
  • Administrative Support

References

References upon request

Timeline

Youth Program Worker

YMCA
06.2023 - Current

Front Desk Staff Member

YMCA
09.2018 - Current

Bachelor of Arts - Music

Cal State Los Angeles

Certificate of Achievement - Commercial Music Production

Cerritos College

High School Diploma -

Warren High School

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Paola Mercado