Paola Michelle Lopez
Santa Cruz,CA
Summary
Bilingual Customer Service Professional with extensive experience in fostering teamwork and delivering exceptional service. Demonstrates a proactive approach and adaptability, consistently leveraging strong communication skills to enhance client satisfaction. Proven ability to learn quickly and contribute effectively to organizational objectives within a dynamic team environment.
Overview
6
6
years of professional experience
Work History
Cake Decorator
Safeway Bakery Dept.
Santa Cruz, CA
11.2023 - Current
- Customer Service, counter and custom order
- Worked effectively in team environments to make the workplace more productive.
- Formulated designs based on customer specifications.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Used photo cake software to create specialty birthday and anniversary cakes.
- Worked with common cake decorating and baking tools, such as mixers and carving tools.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
- fill displays and cases with cakes and desserts.
- take and organize the bakery load.
Cake and Cookie Baker
Sugar Box on Facebook Marketplace
01.2022 - 07.2022
- Handled all customer interactions
- Managed business, baked and decorated all products
Waitress
Luau Social Club
08.2021 - 12.2021
- Took orders and served customer food and beverages
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Retail Associate
Speed Limit
10.2019 - 12.2019
- Assisted customers in finding products, answered questions, and made product recommendations.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Used product knowledge to suggest items to match client needs.
Education
Advanced English ESL -
Cabrillo College
03.2025
MBA -
Universidad Evangelica
08.2022
High School Diploma -
Liceo Ladislao Leiva
10.2016
Skills
- Ability to work in a team
- Verbal and Written Communication
- Problem resolution
- Adaptable learner
- Empathy
References
- Irene Garner, (831)-818-5746
- Ruben Gomez, (831)-261-6196
- Guillermo Lopez, (781)-885-6045
Timeline
Cake Decorator
Safeway Bakery Dept.
11.2023 - Current
Cake and Cookie Baker
Sugar Box on Facebook Marketplace
01.2022 - 07.2022
Waitress
Luau Social Club
08.2021 - 12.2021
Retail Associate
Speed Limit
10.2019 - 12.2019
Advanced English ESL -
Cabrillo College
MBA -
Universidad Evangelica
High School Diploma -
Liceo Ladislao Leiva
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