PAOLA MIRLA
Manhattan-NY
Summary
Recent B.S. graduate in Human Services and Community Justice with experience in training and development, academic advising, administrative coordination, and high-volume client communication. Managed a caseload of over 300 students while maintaining records, conducting calls and meetings, and providing follow-up support. Skilled in organizing training calendars, evaluation forms, and program planning. Highly organized, detail-oriented, and able to manage multiple priorities in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Internship
Center for Justice Innovation
01.2025 - 12.2025
- Supported the Training & Development team in coordinating a year-long training calendar.
- Set up and broke down training spaces, updated attendance sheets, supported participants, and organized training forms.
- Worked on the Training Institute manual to create a more efficient outline and guideline practice for staff working with the Training Institute.
Summer Bridge Coach
College & Career Bridge for All
05.2025 - 09.2025
- Managed a caseload of 322 students.
- Supported graduating seniors with postsecondary planning for college, trade school, and employment.
- Assisted students with financial aid and other financial tasks.
- Evaluated student progress and adjusted coaching approaches for improved outcomes.
- Managed weekly social media posts for community engagement.
Sales Associate; Visuals Lead Team
Alo Yoga
09.2025 - Current
- Provided customer service by assisting clients with product selection and styling.
- Self-motivated, with a strong sense of personal responsibility.
- Supported visual standards and inventory organization.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Medical Office Support
Easy Care Queens Medical P.C.
01.2025 - 05.2025
- Provided backup support to receptionists when needed, contributing to a positive office environment through excellent customer service skills.
- Conducted regular home visits or office appointments to monitor client progress and provide ongoing support throughout the duration of the case plan implementation process.
Education
Bachelor of Science - Human Services and Community Justice
John Jay College of Criminal Justice – CUNY
Manhattan, NY06.2026
Skills
- Training Programs
- eLearning Platforms/LITMOS
- Effective Collaboration
- Microsoft Excel, Word, PowerPoint, Outlook
- Data analysis
- Training development
- Proactive Communication
- Teamwork
- Multitasking
- Bilingual Communication
Timeline
Sales Associate; Visuals Lead Team
Alo Yoga
09.2025 - Current
Summer Bridge Coach
College & Career Bridge for All
05.2025 - 09.2025
Medical Office Support
Easy Care Queens Medical P.C.
01.2025 - 05.2025
Internship
Center for Justice Innovation
01.2025 - 12.2025
Bachelor of Science - Human Services and Community Justice
John Jay College of Criminal Justice – CUNY