Summary
Overview
Work History
Education
Skills
Activities
Languages
Timeline
Generic

Paola Moreno

Chicago

Summary

Detail-oriented professional with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, focusing on optimizing processes and supporting team objectives.

Overview

11
11
years of professional experience

Work History

Front Desk Receptionist

Ohio House Motel
03.2022 - Current
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.

COVID-19 Tester

DCL
12.2021 - 02.2022
  • Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
  • Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.
  • Increased safety measures by adhering to stringent sanitation protocols and wearing appropriate personal protective equipment during COVID-19 testing.
  • Provided emotional support to anxious patients awaiting test results, fostering a compassionate environment during an uncertain time.
  • Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
  • Reported positive and negative response cases according to established protocols and reporting mandates.
  • Improved patient experience by providing clear instructions on self-administered tests, ensuring accurate results with minimal discomfort.
  • Streamlined sample collection logistics, ensuring swift transportation to labs for expedited result reporting.
  • Maintained accurate records of each test administered, facilitating efficient contact tracing efforts in case of positive results.
  • Promoted patient confidentiality by securely handling sensitive information during the registration and post-test notification processes.
  • Assessed vitals while adhering to PPE requirements and other restrictions.

Line Cook

Lizzie Mcneill's Chicago
01.2015 - 01.2021
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Plated and presented all dishes to match established restaurant standards.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.

Warehouse Line Worker

MJHolding Company
01.2019 - 03.2019
  • Organized the production on the line for the largest North American distributor of trading cards (including gaming, sports, and entertainment), related trading card supplies, collectibles, toys, and hot trend items. I would ensure that the production was neatly organized with the scan code face up

Deli Service Clerk

Food 4 Less Supermarket
01.2019 - 01.2022
  • Streamlined deli operations by maintaining a clean and organized workspace, ensuring efficient food preparation.
  • Collaborated with team members to complete tasks efficiently and maintain a positive work environment.
  • Maintained consistent stock levels for all deli items through diligent ordering practices to minimize shortages or overstock issues.
  • Enhanced customer satisfaction by providing exceptional deli service and product knowledge.
  • Expedited order fulfillment by accurately slicing, weighing, and packaging requested deli products in a timely manner.
  • Ensured food safety and compliance with regulations by consistently following proper sanitation procedures.
  • Supported store operations by cross-training in various departments as needed for optimal staffing coverage.
  • Supported department management by assisting with scheduling, training new employees, and monitoring team performance to ensure consistency in service delivery.
  • Promoted a safe working environment by adhering to company policies regarding equipment use, ergonomics, and incident reporting.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Education

High School Diploma -

Richards Career Academy
Chicago, Illinois
06.2019

undefined

Richard J Daley Elementary
Chicago, Illinois
06.2015

Skills

  • Collaborative team player

  • Customer service skills

  • Service-oriented communication skills

  • Collaborative teamwork skills

  • Commitment to continuous learning

  • Optimistic mindset

  • Technical proficiency

  • Continuous learning ability

  • Labeling and tagging

  • Warehouse safety

  • Loading and unloading

  • Workplace cleanliness

Activities

  • Everfi Financial Literacy Certificate, 2015-09-01
  • A/B Honor Roll Certificate
  • Soccer, 2013-01-01 to 2015-12-31
  • CareerSafe Certificate for OSHA, 2019-04-01
  • Career Skills Certificate in Culinary Arts, 2019-04-01
  • Servsafe Certification, 2018-01-01
  • Created a mosaic with an art program in elementary school

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Ohio House Motel
03.2022 - Current

COVID-19 Tester

DCL
12.2021 - 02.2022

Warehouse Line Worker

MJHolding Company
01.2019 - 03.2019

Deli Service Clerk

Food 4 Less Supermarket
01.2019 - 01.2022

Line Cook

Lizzie Mcneill's Chicago
01.2015 - 01.2021

undefined

Richard J Daley Elementary

High School Diploma -

Richards Career Academy

Similar Profiles

CREATE PROFILE